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Mercier Consultancy Group

Greek Speaking Player Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written Greek.
  • Proficiency in English to collaborate with international teams.
  • A valid European Union passport or work authorization for Bulgaria.
  • A genuine passion for gaming and esports and familiarity with modern gaming trends.
  • Ability to relocate to Sofia for the on-site position.

Responsibilities

  • Provide support to gaming enthusiasts via chat, email, and social media channels.
  • Resolve technical queries, account issues, and billing concerns within the gaming and esports ecosystem.
  • Maintain knowledge of the client's gaming titles to guide players.
  • Translate game documentation and support resources from English to Greek.
  • Escalate critical bugs and platform issues to technical development teams.
  • Contribute to a positive community environment for players in the Greek market.
  • Represent the brand professionally while staying authentic to gaming industry culture.

About the Company

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