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Full-Time

Clinical Support Specialist

Confirmed live in the last 24 hours

MediTelecare

MediTelecare

51-200 employees

Telehealth services for mental health care

Consumer Software
Healthcare

Entry, Junior

Beckley, WV, USA

Hybrid role requiring onsite presence for clinical facilitation.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Minimum High School Diploma required
  • 1+ year in a healthcare setting preferred, but not required
  • Medical Assistant or CNA certification a plus
  • Basic working knowledge of medical terminology
  • Experience in the use of online healthcare tools
  • Proficiency in Microsoft Office Suite – Outlook, Word, Excel
  • Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.
  • Commitment to providing platinum-level customer service and communication
  • Ability to embrace a company culture of caring and kindness
Responsibilities
  • Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
  • Providing technical support and assistance for telehealth visits to include room and equipment preparation
  • Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR
  • Procurement of patient referral documents as needed
  • Acting as a liaison between the clinicians and the facility staff
  • Interacting with staff and/or family members as necessary
  • Maintaining responsibility for proper handling and cleaning of MediTelecare equipment
  • Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company’s BHI system/software.
  • Providing assistance to assigned clinicians by accessing the facility’s EMR and recording relevant data into our EHR system in preparation for the clinical visit
  • Working closely with the clinician to assure that patient visits run smoothly and efficiently

MediTelecare provides behavioral and mental telehealth services specifically for residents in skilled nursing and assisted living facilities. The company connects these residents with a team of qualified clinicians, including psychologists, nurse practitioners, psychiatrists, and clinical social workers, through advanced televideo technology. This setup allows residents who may not have access to specialized care in person to receive the support they need remotely. What sets MediTelecare apart from its competitors is its focus on the elderly population and the commitment of its clinicians to make a positive impact on their lives. The goal of MediTelecare is to ensure that elderly residents receive high-quality mental health care, regardless of their physical location.

Company Stage

M&A

Total Funding

N/A

Headquarters

Middletown, Connecticut

Founded

1979

Growth & Insights
Headcount

6 month growth

10%

1 year growth

10%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • MediTelecare's focus on telehealth allows clinicians to work remotely, offering flexibility and work-life balance.
  • The introduction of the Behavioral Health Integration service indicates ongoing innovation and expansion of their service offerings.
  • Working with a specialized elderly population can be highly rewarding for clinicians passionate about geriatric care.

What critics are saying

  • The niche focus on skilled nursing and assisted living facilities may limit market size and growth potential.
  • Dependence on telehealth technology means any technical issues can directly impact service delivery and patient care.

What makes MediTelecare unique

  • MediTelecare specializes in behavioral and mental telehealth services specifically for residents of skilled nursing and assisted living facilities, a niche market often overlooked by broader telehealth providers.
  • Their world-class clinical team, including psychologists, nurse practitioners, psychiatrists, and clinical social workers, ensures a high standard of care, differentiating them from competitors with less specialized staff.
  • The partnership with The Chicago School of Professional Psychology for advanced training underscores their commitment to continuous professional development and high-quality service.