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AIRS Medical

AI-driven MRI image enhancement software

MRI Software Clinical Customer Success Manager/MTRA

Customer SuccessConfirmed live in the last 24 hours
Full-timeRemote in France€70k - €100k

About the Job

Requirements

  • A BA/BS degree, radiographer qualification, or equivalent professional experience.
  • At least 3 years of experience as an MRI Application Specialist or Engineer, with expertise in MRI protocol optimization, preferably in a clinical setting.
  • Ability to troubleshoot and resolve complex technical issues, particularly those related to MRI image quality.
  • Interest in information technology and willingness to learn network and software troubleshooting.
  • Responsibility and proactiveness in addressing urgent customer inquiries and collaborating with team members to resolve issues.
  • Strong verbal and written communication skills in English.
  • Availability to travel primarily within the European region.
  • Location: Italy.

Responsibilities

  • Install and configure the MRI enhancement solution at new customer sites, including optimizing MRI scan parameters and integrating with customers’ information technology infrastructure.
  • Provide comprehensive training to customers on product usage to ensure optimal outcomes and satisfaction.
  • Address and resolve inquiries related to product performance, image quality, and usage.
  • Educate channel partners on product installation, MRI scan parameter setups, and best practices to ensure success.
  • Work closely with the Head of Customer Success and Business Development Managers to align sales priorities, drive renewals, and implement customer success strategies.
  • Align with the Product Operations team based in Seoul headquarters on new-version training and rollout timelines, and escalate customer cases and feature requests.

Desired Qualifications

  • Proficiency in Italian or French is a significant advantage.
  • Passion for staying updated on new technologies and leveraging this knowledge to deliver exceptional customer value.
  • An open-minded and creative approach suited to an innovative scale-up environment, with flexibility to adapt to evolving needs.

About the Company

AIRS Medical

AI-driven MRI image enhancement software

AIRS Medical develops medical imaging AI and robotics to improve diagnostic workflows. Its flagship product, SwiftMR™, uses deep learning to reconstruct high-quality MRI images from accelerated, lower-quality scans, reducing scan times by up to 50% while maintaining image clarity. The software works as either a cloud-based or on-premise solution and is compatible with all MRI scanner vendors, models, and ages, avoiding costly hardware upgrades. It integrates with existing imaging workflows (DICOM, PACS) and is delivered via subscription or pay-per-use models. AIRS Medical differentiates itself through broad hardware compatibility, validated AI-based reconstruction (including wins at the fastMRI Challenge), and regulatory clearances (FDA 510(k), CE, Japan). Its goal is to shift healthcare from reactive to proactive and preventive care by increasing patient throughput and diagnostic efficiency.

Company size
51-200
Company stage
Series D
Total funding
$66.4M
Headquarters
Seoul, South Korea
Founded
2018

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