Ocean Gateway Associate

INTERNAL JOB POST

Ocean Gateway Associate, PRN, GC Ocean

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

The Ocean Gateway Associate plays a critical role in Flexport’s mission to make global trade easy for everyone. Flexport today connects over 10,000 clients and suppliers across 109 countries. This role will work in a cross-functional environment, partnering closely not only with our forwarding partners, ocean carriers, trucking providers but also different teams across the company to achieve our common objectives.

What you’ll do:

• Help to build operational performance framework, process and tools to measure our operations performance for China
• Drive performance management of Flexport’s freight forwarding, trucking, CFS, and customs partners, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations. 
• Be a part of the team that sets performance targets to partner, local team and establish local governance cadence (such as QBRs, monthly reviews, weekly reportings) with top tier network partners
• Be a trusted advisor and coach to local execution team; continuously identify gaps and develop solutions focused on process standardization for both the Flexport operations team.
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed with flexport internal teams.
• Identify operations training needs and design and execute training programs to drive operational quality

What you’ll need:

• BA/BS degree with 1-2 years of Business Analyst or similar role in Logistics, Supply chain, or Consulting industry 
• Ability to wear multiple hats, as an analyst who refine and build dashboards and as an associate who implement and gather feedbacks from partners on performance metrics
• Analytical skills and next-level attention to detail
• A strong performance record of living our values;
• Strategic vision and ground floor execution; 
• A system and process oriented mindset;
• Excellent communication, interpersonal, and organizational skills;
• Ability to travel locally, nationally;
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it;