Judi Health

Unified claims processing for health benefits

Associate Director - Clinical Client Services

Customer SuccessConfirmed live in the last 24 hours

Full-time$160k - $190k

About the Job

Requirements

A PharmD degree from an accredited institution is required.
An active pharmacist license, or the ability to obtain and maintain licensure as required, is required.
At least 6 years of experience in PBM, managed care, or health plan environments is required.
Demonstrated experience leading projects, mentoring others, or managing clinical teams is required.
Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis is required.
Experience translating complex clinical and claims data into actionable recommendations is required.
Strong communication, presentation, and relationship management skills are required.
Ability to work effectively in a fast-paced, cross-functional environment is required.
Ability to travel up to 25% is required.

Responsibilities

Lead, coach, and develop a team of Clinical Account Consultants.
Provide guidance and oversight on clinical analyses, recommendations, presentations, and client interactions.
Support onboarding, training, performance management, and workload prioritization across the team.
Promote consistency in clinical consulting approaches, tools, and deliverables.
Oversee development of clinical recommendations related to formulary management, utilization management, specialty pharmacy, and pharmacy trend opportunities.
Serve as a senior resource and escalation point for complex clinical questions and client situations.
Partner with Account Executives and Sales to support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.
Ensure client-facing clinical content is accurate, strategic, and aligned with organizational standards.
Collaborate with operations, analytics, product, implementation, and account teams to ensure successful execution of clinical initiatives.
Support implementation activities, disruption reviews, and post-go-live evaluations.
Identify opportunities to improve processes, scalability, quality, and consistency across the Clinical Client Management function.
Assist in developing standardized tools, templates, and best practices.

Desired Qualifications

Experience managing client-facing clinical teams within the PBM industry is preferred.
Experience supporting complex or large-market clients is preferred.
Experience developing clinical consulting standards, tools, or best practices is preferred.
Experience working in a highly collaborative, matrixed environment is preferred.

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.

At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Location: Hybrid (Local to NYC, Denver, or Charlotte area)

Position Responsibilities:

Team Leadership & Development

Lead, coach, and develop a team of Clinical Account Consultants.
Provide guidance and oversight on clinical analyses, recommendations, presentations, and client interactions.
Support onboarding, training, performance management, and workload prioritization across the team.
Promote consistency in clinical consulting approaches, tools, and deliverables.

Clinical Strategy & Client Support

Oversee development of clinical recommendations related to formulary management, utilization management, specialty pharmacy, and pharmacy trend opportunities.
Serve as a senior resource and escalation point for complex clinical questions and client situations.
Partner with Account Executives and Sales to support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.
Ensure client-facing clinical content is accurate, strategic, and aligned with organizational standards.

Operational Execution & Continuous Improvement

Collaborate with operations, analytics, product, implementation, and account teams to ensure successful execution of clinical initiatives.
Support implementation activities, disruption reviews, and post-go-live evaluations.
Identify opportunities to improve processes, scalability, quality, and consistency across the Clinical Client Management function.
Assist in developing standardized tools, templates, and best practices.

Required Qualifications:

PharmD degree from an accredited institution.
Active pharmacist license, or ability to obtain/maintain licensure as required.
6+ years of experience in PBM, managed care, or health plan environments.
Demonstrated experience leading projects, mentoring others, or managing clinical teams.
Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis.
Experience translating complex clinical and claims data into actionable recommendations.
Strong communication, presentation, and relationship management skills.
Ability to work effectively in a fast-paced, cross-functional environment.
Ability to travel up to 25%.

Preferred Qualifications

Experience managing client-facing clinical teams within the PBM industry.
Experience supporting complex or large-market clients.
Experience developing clinical consulting standards, tools, or best practices.
Experience working in a highly collaborative, matrixed environment.

New York, NY Salary Range

$160,000—$190,000 USD

Denver, CO Salary Range

$160,000—$190,000 USD

Charlotte, NC Salary Range

$160,000—$190,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.

New York, NY Salary Range 160000 - 190000 USD
Denver, CO Salary Range 160000 - 190000 USD
Charlotte, NC Salary Range 160000 - 190000 USD

About the Company

Judi Health

Unified claims processing for health benefits

Judi Health is a New York health tech and benefits administrator serving employers, unions, health plans, and government entities, with three brands: Judi Rx, a transparent pass-through PBM; Judi Care, which handles medical, dental, and vision benefits and care navigation; and Judi Cloud, which licenses the platform to health plans and TPAs. Its core product is the Judi platform, a Unified Claims Processing system that brings pharmacy and medical claims onto a single cloud with AI-enabled workflows to adjudicate benefits. The company differentiates itself with price transparency through flat fees and a single, unified platform that reduces fragmentation, pursuing growth without acquisitions. Its goal is to simplify and lower the cost of health benefits administration and scale across commercial, Medicare, and Medicaid by licensing the platform and offering care services.

Company size: 501-1,000
Company stage: Series F
Total funding: $585M
Headquarters: New York City, New York
Founded: 2017

Recently Posted Jobs

Explore more opportunities at Judi Health

See more jobs