All Accor

Global hotel management, franchising, loyalty program

Housekeeping Manager

Janitorial ServicesUpdated on Nov 11

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in hospitality management or a Diploma in Hotel Management is required.
At least 6 years of housekeeping experience, including 3 years at a management level, is required.
Good working knowledge of Microsoft Excel, Word, and PowerPoint is required.
Professionalism, human resources management capability, and business acumen are required.

Responsibilities

Prepare departmental budgets and forecasts, and manage operational costs within budget.
Monitor and control inventories for operating equipment, including linen, crockery, and glassware where applicable.
Prepare and analyze monthly profit and loss statements and month-end reports, and identify deviations from business plan goals.
Participate in management meetings to review progress toward business plan goals and develop the department's annual business plan.
Compile and periodically update Standard Operating Procedures for all areas of responsibility.
Communicate auditing and reporting standards to staff and ensure adherence.
Ensure guests receive high-quality housekeeping products and timely service from team members.
Conduct quality-control inspections throughout the hotel and share results with the team.
Work with the Chief Engineer to maintain hotel areas and assist with scheduling periodic property maintenance and spring-cleaning.
Conduct monthly staff meetings and daily briefings with operational managers.
Manage outside contractors for the department and ensure they follow hotel policies.
Oversee Laundry and Linen, Flower and Decoration, and Butler Service operations.
Interview, select, and recruit Housekeeping employees.
Identify and develop team members with potential.
Conduct performance reviews with the team.
Monitor team members' appearance, attitude, and professionalism.
Develop and conduct staff training programs focused on team members' development needs and skills for changing business needs.
Prepare weekly staff schedules based on anticipated business, operating budgets, and service standards.
Prepare payroll and gratuity reports.
Conduct monthly departmental meetings to provide information, obtain feedback, address operational issues, and facilitate department communication.
Maintain the organization and cleanliness of departmental areas through weekly walkthroughs.
Perform other duties assigned by management.
Maintain high standards and service quality in housekeeping operations while managing operational costs within budget.

Desired Qualifications

Additional certification(s) from a reputable Hospitality Management school are advantageous.

Job Description

Primary Responsibilities

Business Performance

Prepare periodical department budget & forecast, manage all operational costs within budgets
Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

Compile and update Standard Operating Procedures for all areas of responsibility periodically
Ensure that all auditing and reporting standards are conveyed to staff and adhered to
Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
Conduct quality control inspections of all areas of the hotel and share results with the team
Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
Conduct monthly Staff Meetings and daily briefings with Operational Managers
Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

Interview, select and recruit Housekeeping employees
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Prepare payroll and gratuity reports
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Manage organization and cleanliness of departmental areas by conducting weekly walk through
Perform other duties assigned by the Management

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Qualifications

Bachelor's in hospitality management / Diploma in Hotel Management
Additional certification(s) from a reputable Hospitality Management school will be an advantage
Minimum 6 years of Housekeeping experience with 3 years at a management level
Good working knowledge of MS Excel, Word, & PowerPoint
High degree of professionalism with sound human resources management and business acumen capabilities

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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