Loan Processor / Client Support - Australian Mortgage
About the job
- Minimum 2 years of experience in Australian mortgage broking support, loan processing, or mortgage administration.
- Strong end-to-end loan processing experience, not solely general administration.
- Previous experience using Finsure CRM.
- Solid understanding of Australian home loan products, lending processes, and documentation requirements.
- Experience managing multiple loan applications concurrently.
- Familiarity with Australian mortgage compliance standards and lender requirements.
- Comfort with both CRM-based and manual lender submission processes.
- Exceptional attention to detail.
- Strong organisational and time-management skills.
- Ability to confidently follow up clients and stakeholders for missing information.
- Excellent written and verbal English communication skills.
- Proactive approach to problem-solving and file management.
- Ability to work independently with minimal supervision.
- Professional, reliable, and responsive during Australian business hours.
- Strong customer service mindset and commitment to delivering a positive client experience.
- Manage loan applications from enquiry through to settlement.
- Collect and follow up on outstanding client documents and supporting information.
- Prepare and manage loan submissions using Finsure CRM.
- Process applications with lenders and mortgage managers, including manual lodgement processes where required.
- Maintain accurate file notes, application records, and workflow tracking.
- Liaise with clients, lenders, solicitors, and third parties via phone and email.
- Coordinate closely with brokers to ensure applications progress efficiently.
- Monitor application milestones and proactively follow up outstanding requirements.
- Ensure all documentation meets lender, aggregator, and compliance requirements.
- Maintain accuracy and attention to detail across all files.
- Experience supporting brokers within Australian aggregator environments.
- Exposure to commercial lending and asset finance/car loans.
- Experience with non-standard lenders and manual application processes.
- Client-facing phone support experience.
- Knowledge of lender servicing calculators and policy assessment processes.
About the company
Pear Tree connects Australian businesses with offshore talent for direct, full-time hires from a global pool. It lets clients avoid traditional outsourcing by recruiting offshore staff directly, reducing labor costs and overhead while maintaining quality and compliance. The process includes sourcing candidates, screening for skills, and helping set up a dedicated offshore team that the client manages. The goal is to help Australian firms scale faster and improve productivity by accessing cost-effective global talent while providing a transparent, risk-free recruitment experience.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Bristol, United Kingdom
Founded
2024
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Simplify's Take
What believers are saying
- Pear Tree's June 2026 guide says SME offshore hiring grew 45% year-over-year.
- September 2026 guide promises hires in 1–2 weeks, beating local recruiting.
- EOR and COR services start at AUD$400 monthly, lowering compliance barriers for SMEs.
What critics are saying
- RCSA agencies and Deel-style platforms bundle recruitment, payroll, and compliance at scale.
- Wage inflation in Manila and Cape Town compresses Pear Tree's one-time-fee economics in 2027.
- A Fair Work or tax misclassification scandal ends Pear Tree's trust-based sales motion.
What makes Pear Tree unique
- Pear Tree uses direct-hire placements, not ongoing BPO markups, for Australian offshore teams.
- By August 2026, Pear Tree says it served 750+ companies with 90% retention.
- It sources from the Philippines and South Africa, broadening supply beyond one labor market.
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Benefits
Remote Work Options
Paid Holidays
Professional Development Budget