Full-Time

Support Engineer

Remote, United States, EST

Updated on 5/8/2024

Grafana Labs

Grafana Labs

1,001-5,000 employees

Open observability platform for operational data


Compensation Overview

$72,000 - $126,000Annually

+ Equity + Bonus + Other perks

Mid

Remote in USA

Required Skills
Kubernetes
Sales
Git
Development Operations (DevOps)
Requirements
  • 3+ Years of experience in a Support Engineer role
  • Located in a PST/MTN Timezone in USA
  • Background knowledge in Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes, and general enterprise open source technology
  • Proficient in troubleshooting process and strong researching skills
  • Solid experience with CRM software, help desk software, and remote support tools
  • Experience delivering client-focused solutions to customer needs
Responsibilities
  • Debugging customer issues by attempting to replicate in lab environments
  • Utilizing SSO/SAML experience to help customers in securing their Grafana instances
  • Evaluating errors or discrepancies within customer dashboard panels and determining root cause
  • Reviewing configuration files and recommending best practices
  • Troubleshooting connectivity to various data sources and plugins
  • Opening Github issues and partnering with software developers
  • Assessing performance issues with queries, visualizations, and alerting
  • Managing customer cases by providing timely and accurate information
  • Contributing to internal knowledge base and sharing information
  • Gathering and sharing customer feedback with Product, Sales, and Customer Success teams
  • Providing training to new and existing team members and helping with the onboarding process for new customers

Grafana Labs provides an open observability platform that includes Grafana for visualization, Loki for log aggregation, Mimir for metrics, and Tempo for distributed tracing, enabling unified monitoring and visualization of operational data without vendor lock-in.

Company Stage

Series D

Total Funding

$535.2M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

7%

1 year growth

16%

2 year growth

80%

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program