Logistics Merchant Operations Manager
TikTok
Logistics Merchant Operations Manager
TikTok
Short-form video platform with ads
About The Team The tech industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new experience to our users. We are looking for passionate and talented people to join our logistics operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for an experienced Operations Manager to lead and manage logistics operations in the Spanish & Italian market. This role will be responsible for end-to-end operational performance, including carrier management, service quality, cost control, and daily execution. The ideal candidate has strong experience in logistics or supply chain operations, is data-driven, and can work cross-functionally with internal and external stakeholders. NOTE: Please submit your CV in English Responsibilities - Own the onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in Spain & Italy. - Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions. - Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption. - Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics. - Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes. - Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience. - Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings. - Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.
Minimum Qualifications - 5+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations or Account Management. - Strong understanding of e-commerce logistics, fulfillment and supply chain operations. - Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions. - Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams. - High Oral proficiency in English & Chinese due to the high volume of external vendors only speaking these languages and due to a high percentage of the market coverage being in China.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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