Techops-SAP-FSCM-Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Service line - Position Title: TechOps_SAP_FSCM_Senior_1,2

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an SAP FSCM Senior Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Financial Supply Chain Management (FSCM) across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize financial processes to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with a high-quality team to support clients, ensuring efficient financial operations through best-in-class solutions, automation, and innovation.

To qualify for the role, you must have:

• Bachelor’s degree in engineering/technology (B.E./B.Tech) or Commerce/Finance (B.Com, M.Com), MBA (Finance), CA, ICWA/CMA, or equivalent professional experience.
• 3-5 years of experience in SAP FSCM, preferably supporting global clients.

Your Key Responsibilities

• Responsible for providing support for SAP FSCM incidents and service requests, ensuring minimal disruption to business operations.
• Support incident resolution by analyzing issues raised by users and providing effective solutions.
• Work closely with customers and support teams to ensure issues and requests are followed up and addressed in a timely manner.
• Handle change requests with a clear understanding of business requirements and financial processes.
• Understand business needs and deliver solutions that improve financial operations, collections, dispute management, and credit processes.
• Cross-functional communication skills; experience in offshore/onsite delivery models.
• Defect analysis and resolution related to SAP FSCM processes and integrations.
• Ability to work with minimal guidance or supervision in a time-critical environment.
• Strong communication, collaboration, and stakeholder management skills within a global support environment.
• Flexibility in managing work hours due to the nature of Application Management Services, including shift support and on-call availability for critical business requirements.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

Ideally, you'll also have:

• Well versed with SAP FSCM and Treasury modules including Bank Account Management, Cash Management, Liquidity Management, In-House Bank (IHB), Treasury & Risk Management (TRM), IHB Settlement, Intercompany Settlement, Equity Management, Loan Management, Bank Communication Management (BCM), Electronic Bank Statements (EBS), Payment Processing, Cash Positioning and Liquidity Forecasting.
• Experience in FSCM integration points with SAP FI, Accounts Payable, Accounts Receivable, General Ledger, Banking and Treasury processes.
• Experience supporting SAP Treasury Operations, Banking Operations, Cash Management and In-House Bank processes in SAP ECC or SAP S/4HANA environments.
• Knowledge of bank interfaces, payment formats, SWIFT connectivity, BCM monitoring and treasury reporting.
• Experience with workflow troubleshooting, enhancement implementation, testing and production support activities.
• SAP FSCM / Treasury & Risk Management Certification preferred.

What you will do

• Provide day-to-day Application Management support for SAP FSCM and related SAP applications across IT Service Management, including service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or Level 3 Application Management Specialist.
• Lead and coordinate the resolution of complex FSCM issues, including credit exposure calculations, collections processes, dispute cases, workflow failures, and system outages, including root cause analysis and corrective actions.
• Collaborate with internal and external stakeholders to gather business requirements, assess operational challenges, and provide recommendations on SAP FSCM solutions and process improvements.
• Develop and maintain documentation, including configurations, process flows, knowledge articles, user guides, and test scripts.
• Support and execute enhancements related to Credit Management, Collections Management, Dispute Management, business rules, workflows, and integration with SAP modules.
• Monitor and support FSCM business processes to ensure optimal system performance, user experience, and compliance with business requirements.
• Mentor and train junior SAP FSCM team members by sharing best practices, functional knowledge, and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies, SAP innovations, and FSCM best practices to drive operational efficiency through automation and innovation.
• Participate in on-call rotations and provide off-hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work in shift hours depending on client requirements across Australia, Asia, Europe, and the Americas.

What we look for

• A team of professionals with strong functional expertise, analytical skills, and enthusiasm to learn and adapt in a fast-moving environment.
• Experience working with global delivery teams and supporting enterprise-scale financial operations.
• Ability to collaborate effectively with business users, technical teams, and third-party vendors.
• A proactive mindset focused on continuous improvement, automation, and operational excellence.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

Are you ready to shape your future with confidence? Apply today.  

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.