Value Realization Manager

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Purpose

We are seeking an experienced Value Realization Manager to oversee the delivery of strategic, financial, and operational benefits from a major outsourcing program. Working closely with Business, Finance, Sourcing, Contract Management, and Operations teams, you will establish a clear framework for tracking commitments, costs, performance, and realized benefits.

In this role, you will support effective management of the outsourcing contract and partner performance, identify opportunities to strengthen program outcomes, and ensure costs, risks, and results are visible and well governed. You will translate contractual commitments and delivery performance into measurable business outcomes, providing stakeholders with reliable reporting and insights to support timely decisions and continuous improvement.

The role includes:

• Managing the GDO GPO Practice Team and coordinating with the OBI Practice Team. Both teams are closely involved in 360-degree cost modeling for the different Service Contracts.
• Managing one business analyst responsible for overall value realization.

You will contribute directly to cost optimization and outsourcing contract performance by defining key value realization KPIs, managing cost components, and coordinating with Finance and Sourcing on the project’s cash position and P&L. You will also provide visibility into the program’s operational efficiency benefits and its impact on Orange Business customers’ operations.

Working across a broad and dynamic business area, you will have significant exposure to senior leadership and play a visible role in strategic decision-making forums.

Ecosystem

• Business: GDO, OBI, Digital Technology & AI, and other teams
• Finance
• Sourcing
• HR
• Legal

Main Activities

The Value Realization Manager is responsible for tracking and ensuring the realization of expected benefits from outsourcing initiatives. 

• Cost management: follow up of the cost versus outsourcing contract, cost projection, forecast/ volume projection, monitoring of the impact of the commercial KPI different unit and volume evolution 
• Coordinate the GDO GPO Practice Team and the OBI Practice Team, for the different Service Description Contract cost components reliable evolution
• Cost management & OB suppliers impacted by the project: coordination with the BU & Sourcing on supplier contracts impacted in order to keep the third Party cost on track
• Monitor Orange Business Forecast impact on outsourcing contract cost projection, synchronize with Sourcing for the evolution and impact on this outsourcing contract.
  • Communication pack to the Exec: production of the different communication pack to the Exec (monthly Exec board, specific IC etc.)
  • Value Realization Tracker (Contracted value Delivered value Validated value P&L realized value)
• Define / request update on the digital platform for the Exec part
• Define clear “Value Realisation KPIs and success metrics aligned with organizational objectives.
• Monitor ongoing performance against these KPIs, identifying gaps and areas for improvement.
• Drive initiatives to optimize vendor performance, reduce costs, and enhance service quality.
• Ensure timely and accurate reporting on value realization, including benefits tracking and ROI analysis. This includes different KPI such as (and not limited to): 
  • contract saving time table and status, rate reduction overview, service credit, penalties and rebates, 
  • Operational efficiency: monitor Orange benefits thanks the different levers such as productivity commitments, automation benefits, process transformation, headcount reduction, productivity, offshoring monitoring…
  • Orange Business Customers operational benefits (NPS/ CSAT, First Call Resolution, …), monitor process compliance /adherence
  • Monitors Orange Business Customers revenues increase thanks to the service provided by the outsourcing contract
• Initiate and lead the monthly Value Realization Board, chaired by the CEO and relevant stakeholders and attended by Contract Management, Finance, and Operations 
• Production of different Exec documentations

Coordination with Sourcing and Finance

• Work closely with the B2B Transformation Strategic Buyer responsible for the outsourcing contract.
• Coordinate with Finance to validate and regularly monitor the project’s cash position and business case.

Main Deliverables

• Key value realization KPIs
• Commercial KPI modeling and control dashboard
• Project cost reviews and relevant input for Finance dashboards
• Assessment of outsourcing benefits and their impact on Orange Business customers
• Executive dashboard covering value realization and cost tracking

About you

Hard Skills

• Agile project management in a start-up-style environment and within complex organizations
• Strong financial expertise
• Knowledge of outsourcing across a broad scope, including products, HR, Orange Business operational governance—is an advantage
• Excellent understanding of key operational features
• Professional fluency in English, both written and spoken

Soft Skills

• Analytical and results-oriented, with the ability to manage multiple priorities
• Ability to work in a transversal, complex, fast-paced, multicultural, international, and high-visibility environment
• Agile, start-up mindset
• Strategic and risk-oriented approach
• Leadership and assertiveness
• Strong communication skills
• Team-oriented approach
• Proactive, eager to learn, and adaptable to change

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.