Front Office Agent

Job Description

Front Office Agent – Mercure Oradea (Opening Spring 2026) 

Be part of the opening team of Mercure Oradea, a contemporary midscale hotel featuring 90 rooms, four conference halls, a spa & wellness center, restaurant, café, and lobby bar.

As Front Office Agent, you will be the first and last point of contact for our guests, delivering a warm welcome, efficient service, and a smooth guest journey in line with Mercure and Accor brand standards.

What’s in it for you:

• You will be part of a new international hotel
• A competitive salary package aligned with your experience and the responsibilities of the role
• Employee benefit card offering discounted rates at Accor hotels worldwide
• Learning programs through Accor Academies and international development opportunities

You will be responsible for:

Guest Service & Front Desk Operations

• Welcome guests and perform check-in and check-out procedures in a friendly and professional manner.
• Handle guest requests, questions, and complaints, ensuring timely and effective resolution.
• Provide accurate information about the hotel, services, and local attractions.
• Promote upselling opportunities such as room upgrades, late check-out, and hotel services.

Systems, Cashiering & Administration

• Operate the hotel PMS and Front Office systems accurately.
• Handle reservations, room allocations, billing, and payments according to procedures.
• Ensure correct posting of charges and compliance with cashiering standards.
• Maintain accurate guest profiles and reservation details.

Teamwork & Communication

• Work closely with Housekeeping, Maintenance, F&B, and other departments to ensure a seamless guest experience.
• Participate in daily briefings and follow operational instructions from supervisors.
• Support colleagues during peak periods and special events.

Standards, Safety & Brand Compliance

• Apply Mercure and Accor Front Office standards consistently.
• Ensure compliance with Accor Safety & Security procedures and local regulations.
• Maintain cleanliness, organization, and professional appearance at the front desk.

Pre-Opening Responsibilities

• Participate in Front Office training sessions, system testing, and operational rehearsals.
• Support opening preparations, service simulations, and soft-opening operations.
• Learn and apply all Front Office SOPs and service scripts.

Qualifications

• Previous experience in Front Office, Guest Services, or customer-facing roles is an advantage.
• Hospitality education or hotel experience is a plus but not mandatory.
• Good communication and interpersonal skills.
• Proficiency in Romanian and English (spoken and written); additional languages are an advantage.
• Basic computer skills; experience with hotel PMS systems is a plus.
• Positive attitude, reliability, and strong guest-oriented mindset. 

You will live the brand by:

• Acting as an ambassador of the Mercure brand in every guest interaction.
• Delivering authentic, warm, and locally inspired hospitality.
• Contributing to a positive team spirit and Heartist culture.

Additional Information

Our team and working environment

At Mercure Oradea, you will join a committed, international-minded pre-opening team delivering one of the city’s most anticipated hospitality openings, focused on consistency, efficiency, and guest satisfaction.

Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

(Hotel Franchised)