Full-Time

Account Manager

Observe.AI

Observe.AI

201-500 employees

AI-powered contact center performance optimization tool

AI & Machine Learning
Financial Services

Senior

Remote in USA

Required Skills
Sales
Requirements
  • 8+ years of Account Management in SaaS or the CX space
  • Background selling in the Contact Center space
  • Proven track record of meeting or exceeding revenue growth goals for a high-growth SaaS company with multiple technology products
  • Solution selling experience; preferably to existing accounts
  • Ability to effectively interface with C-Level executives
Responsibilities
  • Build the necessary rapport and credibility with executives (internal and client stakeholders)
  • Partner with Customer Success, Sales Engineers, and Product for continuous feedback loops that drive measurable growth and product impact
  • Build targeted and tactful account growth plans that result in clear ROI

Observe.AI stands out as a leading company in the contact center industry due to its advanced use of AI technology, which is built on a 30 billion-parameter contact center large language model (LLM). This technology allows the company to analyze 100% of customer interactions, providing comprehensive insights that drive performance and business outcomes. The company's culture of technical innovation is further demonstrated by its Generative AI suite, which empowers agents with time-saving automations and self-improvement tips, and its real-time guidance and automated workflows, which help businesses make informed decisions, optimize processes, and accelerate outcomes.

Company Stage

Series C

Total Funding

$221.1M

Headquarters

Redwood City, California

Founded

2017

Growth & Insights
Headcount

6 month growth

13%

1 year growth

20%

2 year growth

33%