Scaled Customer Success Manager
Updated on 4/2/2024
Notion

501-1,000 employees

All-in-one workplace platform
Company Overview
Notion's mission is to make toolmaking ubiquitous. The company operates an all-in-one productivity platform that enables users to create tools and collaborate easily.
B2B

Company Stage

Series C

Total Funding

$345.4M

Founded

2016

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

92%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Customer Success & Support
Customer Success
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • 3+ years experience at a fast growing software company
  • Track record of success in Customer Success or Account Management role
  • Experience of managing a large volume of accounts
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • Growth mindset and thrive in the building stage of a nascent team
  • Motivated by seeing others succeed and grow when partnering with them
  • Highly adaptable to rapidly changing business and industry
  • Love getting to know new people and helping them solve their business problems
Responsibilities
  • Manage a large portfolio of customers in AMER
  • Onboard and expand customer base through tailored Notion consultations, trainings, and assistant programs
  • Design and run at-scale outreach campaigns to key points of contact to assist with Notion adoption
  • Work cross functionally with sales partners to ensure strong adoption of Notion
  • Serve as in-house product ambassador to up-level customers' workflows and help them get the most return of investment from Notion
  • Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion
  • Proactively identify customers who aren't maximizing their opportunity with Notion and create an action plan to help them achieve success
  • Inform and influence overall growth strategy