Manager – Product Management

Manager, Product Management - Community Finance

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

In this role you will be working on a team that is truly changing banking for good, driving Product strategy and enablement for Capital One’s affordable housing portfolio as part of the Enablement and Innovation team supporting Community Finance. You will have the opportunity to help guide the team toward its vision of “Building inclusive, thriving, resident-centered communities that catalyze opportunity and promote well-being” by optimizing our technology platforms and building game changing customer and associate experiences which allow us to unlock massive value to the affordable housing resident-centered communities that we serve.

Our Community Finance (CF) team is one of the top providers of affordable housing financing in banking. Since its inception, Capital One has provided over $17 billion in debt and equity financing for affordable housing, yielding more than 160,000 affordable housing units. We focus on innovation and opportunity — on long term well being for our associates, customers, and communities.  We dream in disruption — at scale — especially for those who have been underserved.

In this role, you’ll be expected to demonstrate proficiency in five key areas:

• Human Centered

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused

  • You’ll drive your product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

  • You'll identify, prioritize and mitigate key risks to the business, balancing well managed delivery with speed to market

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Integrated Problem Solving

  • You’ll find the leverage when solving complex problems

  • You’ll apply sound judgement and ingenuity to broaden the possibilities for creative, win-win solutions

• Transformational Leadership

  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

  • You’ll help attract and retain top talent to your team

  • You'll effectively influence horizontally and vertically through clear and compelling communication, gaining buy-in to pursue transformational outcomes

We want you if you are: 

• Intellectually Curious and a Learner. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow a lead for weeks to find someone with an answer. You are comfortable with ambiguity and a seeker of new challenges. You have a hunger to learn new things, all while exhibiting humility when the time comes to ask for help.

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.

• A Communicator and Influencer. You can communicate complex ideas clearly regardless of your audience. You always can rally associates to work with you.

• A Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on Enterprise goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate and Customer Focused. You have a desire and ability to connect with our external and internal customers and stakeholders to fully understand their needs. You care about doing what’s best (not what’s easiest) for the community and for Capital One’s associates and business. You don’t shy away from hard conversations or nuanced decision making, in your drive toward the best outcomes

• A Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications:

• Bachelor’s Degree

• At least 3 years of experience in digital product management 

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 3+ years of experience working with cross functional teams to deliver consumer experiences

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $144,000 - $164,400 for Manager, Product ManagementNew York, NY: $172,800 - $197,200 for Manager, Product ManagementMcLean, VA: $158,400 - $180,800 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).