IT Technical Support
About the job
- A minimum Associate's degree in an IT/IS-related discipline is required.
- At least 2 years of work experience in service desk support and desktop support is required.
- At least 2 years of IT desktop and device problem-solving experience is required.
- At least 2 years of customer service experience is required.
- Experience handling IT service desk issues, particularly with Microsoft Windows desktops, is required.
- Experience with Microsoft Active Directory and a basic understanding of account management are required.
- Experience with printers and barcode scanning devices is required.
- Demonstrated troubleshooting experience is required.
- Mobile device support experience, including application installation and email configuration, is required.
- Computer hardware repair and restoration experience is required.
- Ability to diagnose and work with Windows 11 operating system devices is required.
- Experience with ITIL and in-house ticketing systems is required.
- Experience using ServiceNow or an equivalent ticketing system is required.
- Customer service experience is required.
- Solid communication skills are required.
- Resolve IT service desk tickets and issues in a timely manner, including documenting issues and creating knowledge articles.
- Provide desktop support by troubleshooting and installing hardware and mobile devices, both in person and for remote users.
- Assist with IT desktop deployments and computer imaging activities.
- Support Manufacturing and Distribution IT hardware, including handheld devices, barcode readers, printers, and scanners.
- Work with the Managed Services team to diagnose issues on Windows 11 operating system devices.
- Resolve issues received through the IT ticketing system by triaging them and escalating them to other technical resources when needed.
- Publish knowledge base articles to provide self-service support to users and training and reference materials for other IT members.
- Work with IT vendors as needed to solve problems.
About the company
Fortune Brands Innovations (FBIN) focuses on water, outdoors, and security solutions for homes, commercial buildings, and security-conscious consumers. It sells branded products through retail stores, online platforms, and direct sales to builders, relying on its portfolio of trusted brands and a disciplined channel strategy to reach a broad audience. The company operates using the Fortune Brands Advantage, a business model that emphasizes brand leadership, continuous product improvement, and expanding distribution to drive long‑term growth. FBIN differentiates itself from competitors by leveraging its strong brand recognition, a diversified product mix across water, outdoor, and security categories, and an active approach to channel management to reach both consumers and professional builders. Its goal is to achieve sustained growth and market share gains by maintaining brand leadership, expanding distribution, and meeting evolving customer needs with practical, reliable products.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Deerfield, Illinois
Founded
2012
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Simplify's Take
What believers are saying
- August 4, 2026 tariff refunds added $81 million operating income and $0.52 EPS.
- Jesse Singh bought $2 million shares August 6-7, 2026, signaling conviction.
- Management targets $370-$420 million free cash flow in 2026 despite lower sales.
What critics are saying
- Fiberon strategic review began May 27, 2026; a sale or shutdown can expose weakness.
- Q2 2026 sales fell 4.1%, and underlying EPS guidance dropped to $2.70-$3.00.
- Leadership churn from March through July 2026 signals execution risk during a fragile turnaround.
What makes Fortune Brands unique
- Moen, Therma-Tru, and Master Lock anchor category-leading positions across home essentials.
- Jesse Singh joined June 29, 2026, bringing AZEK turnaround discipline and margins playbook.
- Fortune Brands Advantage combines brand control, channel reach, and portfolio capital allocation.
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Benefits
- Hybrid Work Options