Customer Service Representative

Job Description

Join our dynamic team as a Customer Service Representative at our Florissant, United States location! We're looking for a friendly and efficient individual to provide exceptional customer service and support our daily operations.

• Answer incoming phone calls and assist customers with inquiries and orders
• Process customer orders accurately and efficiently
• Handle cash transactions and maintain a balanced cash drawer
• Prepare and package products according to company standards
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations and customer satisfaction
• Resolve customer complaints and concerns in a professional and empathetic manner
• Assist with inventory management and restocking as needed
• Adhere to all company policies, procedures, and safety guidelines
• Participate in ongoing training and development programs to enhance skills and knowledge

Qualifications

• Excellent customer service skills with a friendly and professional demeanor
• Strong communication skills, both verbal and written
• Ability to follow directions and work efficiently in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• Basic math skills for handling cash transactions accurately
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Basic computer skills and ability to learn new software systems quickly
• Strong multitasking abilities and attention to detail
• Team-oriented mindset with a willingness to collaborate and support colleagues
• High school diploma or equivalent preferred
• Previous customer service experience is a plus, but not required
• Ability to remain calm and composed in high-pressure situations

Additional Information

All your information will be kept confidential according to EEO guidelines.