Customer Success Manager - AWS
No salary listed
Mid
Plano, TX, USA
In PersonRegular client visits and executive meetings are required.
Customer Experience & SupportCustomer Success
About the job
Requirements
- Demonstrated ability to build and maintain strong client and partner relationships.
- Strong interpersonal, communication, presentation, and executive presence skills.
- Ability to engage effectively with senior business leaders, government stakeholders, and technology executives.
- Experience identifying business needs and developing trusted client partnerships.
- Highly proactive, self-motivated, and persistent in pursuing relationship-building opportunities.
- Strong organizational and follow-through skills.
- Ability to navigate complex stakeholder environments and align diverse interests.
- Experience working with cloud providers, technology alliances, or strategic partnerships.
- Familiarity with AWS cloud services and cloud transformation initiatives.
- Experience supporting government, public sector, or highly regulated customer environments.
Responsibilities
- Develop and strengthen relationships with existing CG Infinity clients, with emphasis on government and public sector organizations.
- Establish trusted advisor relationships with business, technology, cloud, and mission leaders within client organizations.
- Maintain a consistent in-person presence through regular client visits and executive meetings.
- Serve as a visible and accessible representative of CG Infinity across client and partner engagements.
- Build and maintain relationships with AWS Professional Services engagement managers, account teams, partner development managers, and government-focused leadership teams.
- Facilitate regular collaboration between client stakeholders, AWS teams, and CG Infinity delivery leadership.
- Serve as the primary relationship manager for strategic interactions with AWS Professional Services Government teams.
- Support joint account planning initiatives between AWS and CG Infinity.
- Identify opportunities where CG Infinity capabilities align with AWS Professional Services priorities and customer initiatives.
- Drive collaboration on cloud migration, modernization, data, artificial intelligence and machine learning, security, and mission-focused transformation programs.
- Maintain visibility into AWS Government priorities, strategic programs, and customer engagement opportunities.
- Coordinate participation in AWS-sponsored events, workshops, executive briefings, and customer engagement activities.
- Support partner reporting, opportunity tracking, and pipeline visibility efforts associated with AWS collaborations.
- Identify client business challenges, mission priorities, technology modernization initiatives, and transformation goals.
- Uncover opportunities for CG Infinity to provide consulting, implementation, managed services, staffing, or strategic advisory support.
- Collaborate with AWS account teams and internal stakeholders to align client needs with CG Infinity capabilities.
- Help expand existing client relationships through consultative engagement and strategic account planning.
- Develop and maintain account growth plans that align customer objectives, AWS initiatives, and CG Infinity service offerings.
- Assist in identifying and qualifying AWS-related opportunities within federal, state, local government, education, and regulated industry environments.
- Partner with executive leadership to develop and execute account growth strategies.
- Participate in executive-level client meetings, AWS partner reviews, and relationship-building activities.
- Communicate client feedback, emerging needs, risks, and growth opportunities to internal leadership and AWS stakeholders.
- Coordinate across business development, delivery, recruiting, and partner alliance teams to ensure client priorities are understood and addressed.
- Support executive business reviews and quarterly strategic planning sessions with clients and AWS leadership.
- Stay informed on government modernization initiatives, cloud adoption trends, AWS service offerings, and industry developments.
- Advocate for customer success throughout the lifecycle of engagements.
- Identify potential risks to customer satisfaction and proactively coordinate resolution efforts.
- Represent CG Infinity professionally in all client and partner interactions.
- Strengthen client loyalty through long-term partnership development and measurable business outcomes.
Desired Qualifications
- Experience working within consulting, professional services, technology services, or cloud services organizations.
- Experience managing relationships with AWS Professional Services, AWS Partner Network, or other strategic technology partners.
- Experience supporting Federal, State, Local Government, Higher Education, or Public Sector clients.
- Understanding of cloud adoption frameworks, migration strategies, modernization initiatives, and digital transformation programs.
- Experience supporting strategic account growth, business development, or partner alliance initiatives.
- AWS Cloud Practitioner, AWS Solutions Architect Associate, or other relevant AWS certifications.
- Experience engaging with executive-level client and partner stakeholders.
- Understanding of technology consulting, talent solutions, managed services, and cloud transformation services.
About the company
CG Infinity provides technology services with a people-first approach. It helps clients in industries like Energy & Utilities and Financial Services by delivering Salesforce implementations, Salesforce-backend integrations, and custom software solutions. The company uses small, blended teams led by senior leaders who work alongside the client’s team to ensure projects meet objectives and are delivered smoothly. Instead of vague guarantees, CG Infinity focuses on practical collaboration and hands-on leadership to simplify complex technology transitions. Its differentiator is the direct involvement of leaders and a strong emphasis on aligning technology work with client goals, resulting in high success rates and clear, practical outcomes. The overall goal is to help businesses thrive in the modern market by using technology to improve operations and drive enterprise success.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Plano, Texas
Founded
1998
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Simplify's Take
What believers are saying
- June 10, 2024, Tanya Shepherd promotion expands back-office implementation and integration capability.
- CG Infinity still advertises hiring for software engineers, architects, and new business builders.
- The 2022 Plano headquarters and innovation-lab push supports recruiting and client demos.
What critics are saying
- Phillips v. CG Infinity Incorporated filed April 9, 2026, creates employment-liability distraction.
- Limited public disclosure on revenue, funding, and layoffs signals weak transparency.
- Heavy dependence on consulting projects exposes CG Infinity to client churn and utilization shocks.
What makes CG Infinity unique
- CG Infinity specializes in Energy & Utilities and Financial Services digital transformation.
- The firm sells Salesforce, cloud migration, data analytics, and AI consulting.
- Its 2022 Plano rebrand targeted mid-sized companies and expanded beyond legacy clients.
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Benefits
- 401(k) Company Match
- Health Savings Account/Flexible Spending Account
- Life Insurance
- Hybrid Work Options