M

Mazda North American Operations

Japanese automaker with North American operations

Region Operations Specialist

Full-Time
$62k - $89.8k
Mid
Bachelor's
Oakbrook Terrace, IL, USA
HybridHybrid work arrangement; travel required 1–4 times per year. Willingness to relocate within the United States is required.
Business & StrategyBusiness Operations

About the job

Requirements
  • A bachelor's degree in Business, Marketing, Finance, or a related field, or an equivalent combination of education, training, and work experience.
  • Experience in a customer-facing role or internship is preferred.
  • Experience in a sales-related role using a consultative approach.
  • Ability to produce timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning.
  • Ability to identify problems and cause-effect relationships, identify key issues, obtain relevant information from appropriate sources, identify possible root causes, and develop and implement corrective actions.
  • Ability to communicate clearly and effectively, orally and in writing, using good grammatical form in general correspondence and on technical issues.
  • Ability to establish and maintain effective working relationships with management, dealers, field staff, corporate staff, and vendors.
  • Ability to work effectively with teams, other departments, and outside contractors, clients, and vendors while maintaining a professional and respectful demeanor.
  • Adherence to company policies and procedures and demonstration of the company's core competencies.
  • Advanced knowledge of Microsoft Office and computer literacy with spreadsheets, word processing, and business systems such as Excel, Word, PowerPoint, and Outlook.
  • Critical thinking, attention to detail, accuracy, and data integrity.
  • Strong organizational skills and ability to prioritize tasks.
  • Ability to work with minimal supervision or direction.
  • Willingness to relocate within the United States.
  • A satisfactory driving record as determined by the company and a current, valid state driver's license.
Responsibilities
  • Provide day-to-day support to the regional field operations team and manage dealer-facing regional administrative functions, including DDO/Inventory/Vehicle logistics, MBEP/MCVP/ABP, Vehicle Incentives, and Aftersales Operations.
  • Answer dealer inquiries about policies, procedures, and processes, including warranty questions, labor rate and parts markup increases, while providing service to the Mazda dealer network.
  • Collaborate with regional leadership and the field team to identify opportunities to optimize dealer performance, administer programs, analyze and report on key metrics, manage the department budget, and ensure effective communications among management, field staff, and dealers.
  • Develop regular communications from the region to dealers for the assigned area: Aftersales, Incentives, Sales Planning, Parts Sales, or Mazda Program Generalist.
  • Manage messaging, timing, activities, and effective administration for the assigned area.
  • Develop regular communications from the region to the field about out-of-line conditions and recommended actions.
  • Monitor regional operations initiatives focused on measuring dealer performance and business planning.
  • Integrate and support national, regional, and district plans and initiatives.
  • Assist with annual, quarterly, and monthly regional projects; establish and maintain ad hoc analysis, tracking, and reporting on project progress, completion, and review.
  • Incorporate BO data into actionable information using Excel and PowerPoint, develop presentations, and present findings.
  • Serve as the regional champion of Business Objects/Oracle software tools; lead regional research efforts, data analysis, and dissemination.
  • Monitor, track, and reconcile department budgets.
  • Assist the Department Manager with budget analysis as needed.
  • Travel 1–4 times per year.
Desired Qualifications
  • Understanding of automotive mechanics and industry terminology.
  • Experience with an automotive original equipment manufacturer in a corporate, regional, or field role, including understanding of the original equipment manufacturer/dealership relationship.
  • Automotive or relevant industry experience in fixed operations, such as experience in a service or parts-related role at a repair shop, parts store, or parts or accessories supplier.

About the company

M

Mazda North American Operations

View

Mazda North American Operations handles Mazda's business in North America as part of Mazda, the global automotive maker established in 1920 in Hiroshima. It oversees the design, marketing, distribution, and support of Mazda vehicles in nearly 140 countries, including popular models like the CX-5 and MX-5 Miata. How it works: Mazda designs and builds cars that prioritize the driver experience, with vehicles positioned to move customers through life with intention and meaning in every detail. The North American operations carry this philosophy into local markets, offering vehicles and services that align with Mazda’s global brand. How it differs: Mazda blends tradition with versatility, refinement with power, and a strong emphasis on the driving experience, supported by a workforce that helps realize this promise. The goal: to inspire people through the driver experience and enrich their journey by delivering vehicles that connect with how they shape their lives.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Irvine, California

Founded

1920

Get referred to Mazda North American Operations

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Sept. 1, 2026 CX-70 MHEV and Mazda3 sedan posted best-ever August sales.
  • Aug. 11, 2026 Trek partnership expands Mazda exposure through off-road teams and events.
  • Sept. 23, 2026 Chargers and NICA partnerships widen Mazda's youth and sports marketing reach.

What critics are saying

  • Sept. 1, 2026 August sales fell 8.9%, while year-to-date sales dropped 6.0%.
  • Aug. 21, 2026 CX-30 redesign slipped to 2031, stretching one generation to 11 years.
  • Aging Mazda2, Mazda3, and CX-30 erode showroom relevance versus Toyota, Honda, and Hyundai.

What makes Mazda North American Operations unique

  • Aug. 27, 2026 AAA and HAAS Alert integration ties MyMazda assistance to roadside warnings.
  • Mazda's in-house SkyActiv-Z hybrid for the 2027 CX-5 reduces dependence on Toyota systems.
  • Sept. 2026 Rackspace support for 2.1 million monthly visitors improves MyMazda and launch reliability.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Remote Work Options

Company News

Pravda
Oct 7th, 2026
Mazda weighs Isuzu vs. Changan platforms for next-gen BT-50.

Mazda weighs Isuzu vs. Changan platforms for next-gen BT-50. 07.10.2026 22:05 Mazda has officially confirmed it is beginning work on the next generation of its BT-50 pickup truck, with the manufacturer currently weighing two distinct strategic paths for the vehicle's development. The core of the decision involves determining whether to retain the current technical foundation, which is built on an Isuzu platform, or to transition to an architecture provided by the Chinese automotive group Changan. Photo: commons.wikimedia.org by Ethan Llamas, https://creativecommons.org/licenses/by-sa/4.0/ Mazda BT-50 The first option suggests keeping the existing technological base intact. This approach allows Mazda to minimize risks and reduce the costs associated with retooling production lines, although it places a limit on how significantly the truck's technical specifications can be modernized. Conversely, the second scenario involves adopting the underpinnings supplied by Changan. While this choice opens up the potential for a platform refresh and better adaptation to evolving market requirements, it necessitates a review of logistics and manufacturing processes to align with the new partner's specifications.

WIVB
Oct 2nd, 2026
Basil Family Dealerships expands business to Springville.

Basil Family Dealerships expands business to Springville. Posted: Oct 2, 2026 / 10:52 AM EDT Updated: Oct 2, 2026 / 10:52 AM EDT BUFFALO, N.Y. (WIVB) - Basil Family Dealerships is expanding their business across Western New York with the acquisition of two dealerships in Springville. The automotive group acquired Emerling Ford, Inc., and Emerling Chrysler Dodge Jeep Ram, bringing their operations to Southern Erie County for the first time. Starting Oct. 5, the Springville dealerships will operate as Basil Ford and Basil Chrysler Dodge Jeep Ram. The dealerships are the 11th and 12th locations acquired by the Basil group. Basil Family Dealerships also operates Chevrolet, Toyota and Volkswagen locations across the region. Their newest Mazda dealership in Lockport is set to open in 2027.

Quandec Corporation
Aug 27th, 2026
Mazda roadside assistance requests to trigger Slow Down, Move Over alerts for approaching drivers.

Mazda roadside assistance requests to trigger Slow Down, Move Over alerts for approaching drivers. Mazda North American Operations announced Aug. 27 a collaboration with AAA and HAAS Alert under which a Mazda customer's roadside assistance request will trigger real-time digital alerts warning approaching motorists that a vehicle is stopped on the roadside ahead. The feature is available now on all eligible Mazda vehicles with 24/7 emergency roadside assistance. When a customer requests assistance through the MyMazda app or a toll-free phone call, a local AAA-affiliated service provider is dispatched. At the same time, through AAA's existing safety partnership with HAAS Alert, drivers in supported markets may receive Slow Down, Move Over alerts in vehicles

PR Newswire
Aug 27th, 2026
Mazda partners with AAA and HAAS Alert for real-time roadside safety alerts

Mazda North American Operations has partnered with AAA and HAAS Alert to warn approaching drivers when Mazda customers are stopped roadside awaiting assistance. The collaboration uses AAA's Roadside Assistance Program and HAAS Alert's Safety Cloud Protect service to deliver real-time digital alerts to nearby motorists through their connected vehicles or mobile navigation apps. When Mazda customers request roadside assistance through the MyMazda app or phone, a local AAA service provider is dispatched whilst simultaneously triggering alerts to drivers in supported markets. The feature aims to protect vulnerable motorists during roadside emergencies by giving advance warning to approaching traffic. The service is available on all eligible Mazda vehicles with 24/7 emergency roadside assistance. AAA serves over 66 million members across North America, whilst HAAS Alert operates its safety platform across North America and Europe.

WhichCar
Aug 20th, 2026
Mazda CX-30 could go 11 years without a new generation as redesign is pushed back.

Mazda CX-30 could go 11 years without a new generation as redesign is pushed back. New models from Mazda have slowed to a trickle, with news that a replacement for the CX-30 won't arrive this decade. 21 Aug 2026 9:20 AM WhichCar Staff Mazda CX-30 buyers hoping to upgrade to a new generation of the SUV may need the patience of a saint after it was revealed that a new model could be four to five years off. Mazda CEO Masahiro Moro told Japan's Chugoku Shimbun that the introduction of a new CX-30 had been pushed back to the 2030 Japanese financial year. The news means the CX-30, which first entered production in 2019, could go for 11 years in a single generation, a lifespan almost twice that of its rivals. Japan's financial year runs from April 1 to March 31, so if Mazda pushes timing back, that introduction could come as late as the first quarter of 2031. After a rush of new model activity starting in 2022 with the CX-60, developed on an all-new platform with a longitudinal engine - unlike every other current Mazda passenger model - the marque followed up with the CX-90 in 2023, the CX-70 and CX-80 in 2024, and a new-generation CX-5 in 2025. Plans for the brand's remaining models, based on the transverse-engine SkyActiv platform, won't follow the same rapid-fire release schedule. While definitive details about the new model weren't revealed, Moro pointed to the CX-5 as a sign of what's to come. "We will incorporate the methods used in the new CX-5 into the next-generation CX -30," he said. That suggests the new CX-30 may run on a revised version of its existing platform rather than an all-new architecture, as is the case with the CX-5. The new CX-5 was given larger dimensions - crucially including a longer wheelbase to improve passenger space - hinting that the CX-30 could also grow slightly. By the time the CX-30 arrives, Mazda will have its internally developed SkyActiv-Z hybrid powertrain in production. It's set to debut on the CX-5 next year, and could become the flagship powertrain for the CX-30 range. The next new product to come from Mazda is likely to be a replacement for the CX-3, itself a much older model, having entered production in 2014. Due to launch in 2027, the next CX-3 is set to offer hybrid and conventional ICE powertrains. Mazda's long-running model cycles have left it with a range of ageing models, including the Mazda 2 city car, launched in 2014, and the Mazda 3 small car, which debuted in 2019. There are no firm replacement plans for either vehicle. Sales results from 2025 show the CX-5 is Mazda's best-seller globally, followed by the CX-30. In Australia, the CX-5 leads the sales tally (12,378 sales YTD), followed by the CX-3 (7729), with the CX-30 in third (7186), based on FCAI VFACTS sales data. WhichCar Staff Follow WhichCar/Wheels on Google Click the button below to make WhichCar by Wheels a preferred source for your news. Buy a 6 month subscription for just $59.