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Mercier Consultancy Group

Portuguese Speaking Cybersecurity Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€15k - €18k /mo

About the Job

Requirements

  • Native or fluent spoken and written Portuguese is mandatory.
  • A valid EU passport or work permit allowing residency and employment in Greece is required.
  • Proven interest or background in the cybersecurity industry or technical support sectors is required.
  • The ability to solve complex technical problems under pressure is required.
  • Excellent English communication skills are required to work effectively within the diverse team.

Responsibilities

  • Provide assistance to clients regarding cybersecurity software, protocols, and best practices.
  • Analyze and troubleshoot potential security vulnerabilities to ensure client protection.
  • Maintain knowledge of evolving cybersecurity threats to provide proactive, expert-level communication.
  • Handle technical escalations and work toward swift resolution and customer satisfaction.
  • Collaborate with international security teams to document incidents and improve internal defensive strategies.
  • Ensure interactions follow security compliance and data privacy regulations.
  • Educate end-users on safe digital behaviors to help prevent security breaches.

About the Company

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