Product Support Manager
$180k - $220k/yr
Expert
Bachelor's, Master's
Colorado Springs, CO, USA
In Person
IT OperationsIT Service Desk & End User Support
No H1B Sponsorship
US Top Secret Clearance Required
About the job
Requirements
- A minimum of ten years of DoD/IC or relevant industry work experience.
- Proven experience and/or qualifications in developing and fielding satellite systems.
- A degree in Systems Engineering, Information Technology, or Computer Science from an ABET-accredited program, or a Professional Engineering license.
- An MA, MS, or ME degree.
- Understanding of the operational environment and experience working with USSF Combat Forces Command and corresponding mission user needs.
- Experience with electronic warfare principles and operations.
- Experience fielding systems to user communities.
- Knowledge of space system engineering, development, and manufacturing.
- Experience in DoD program management, including program development and transition.
- Experience with Integrated Master Schedules and risk management.
- Experience with Statements of Work and Performance Work Statements.
- Strong working knowledge of IT Service Management frameworks such as ITIL, enterprise ticketing platforms such as ServiceNow, Remedy, or Jira Service Management, and Tier 0/1 escalation tiering.
- Basic knowledge of cloud infrastructure and platform support, including AWS, Azure, or hybrid enterprise environments.
- Knowledge of network operations concepts and satellite/antenna ground network support interfaces.
- Knowledge of Identity, Credential, and Access Management or Identity and Access Management processes and directory services such as Active Directory or Okta.
- Active TS clearance with in-scope T5/SSBI, SCI eligibility, and participation in Continuous Evaluation are required.
- Must meet all requirements for SCI and SAP access and be willing to undergo a polygraph examination.
- Must be willing to travel 30%.
Responsibilities
- Serve as program advisory lead for extremely time-critical technical projects, test projects, or tasks requiring the appropriate level of technical expertise.
- Use operations experience to assist program offices in developing and fielding space systems.
- Act as an operational bridge between the help desk contractor, Tier 2/3 engineering teams, external mission partners, and customer end-users.
- Track, validate, and report contractor performance against KPIs and SLAs, including First Contact Resolution, Mean Time to Resolve, ticket backlog, and abandonment rates.
- Identify technical risks, operational bottlenecks, and service delivery failures; draft corrective action recommendations and risk mitigation strategies.
- Assist with acquisition planning, market research, and drafting technical requirements and documents.
- Coordinate with internal and external stakeholders to verify program needs and meet project goals.
- Help the government assess the technical sufficiency, cost, quality, and timely delivery of program deliverables.
- Confer with engineers to provide technical advice and assist with problem resolution as needed.
- Support the management and execution of programs consisting of multiple projects, ensuring each program is properly coordinated and efficiently accomplished with available resources.
- Assist in developing a Monthly Status Report covering support efforts, status and performance updates, major activities, challenges and opportunities, deliverables, and subcontractor performance.
- Draft, review, and edit final program reports, documents, and briefings.
- Support acquisition planning and development of documents required for systems acquisition.
- Coordinate with external agencies, including operational units, higher headquarters, Combatant Command staffs, other acquisition activities, and research and development functions.
- Produce, track, and coordinate agreements and documentation necessary for systems to transition seamlessly into a framework for organizing, training, and equipping the United States Space Force.
- Support and advise acquisition and program management functions, advise government management on design challenges, delivery and integration, and support system program reviews.
- Work independently on high-visibility or mission-critical aspects of a program.
- Oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job.
- Translate complex ideas and data into simple, actionable recommendations or clearly differentiated courses of action.
- Communicate clearly, concisely, and with technical accuracy, both orally and in writing.
Desired Qualifications
- Five or more years of relevant DoD and/or industry work experience with SAP and/or SCI.
- Experience providing System Engineering Technical Assistance to a government program office.
- Experience with rapid prototyping.
- Experience with integrated air, space, and cyberspace capabilities.
- Experience developing, deploying, and maintaining ground mission planning architecture and software.
- Experience with ACAT I/II level acquisition programs.
- Experience using multivariable optimization in mission planning software systems.
- Experience planning and executing test campaigns for space systems.
- Fluency with intelligence community organizations.
- ITIL v3/v4 Foundation certification or higher.
- CompTIA Security+ or equivalent DoD 8570/8140 baseline certification.
- Associate-level cloud certification, such as AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, or Microsoft Azure Fundamentals.
About the company
Space Systems Integration provides engineering services in Northern Virginia, focusing on space systems and related programs. The company works by offering engineering support, systems integration, and technical services to government and defense projects. It differentiates itself through its emphasis on space systems and its location in the Northern Virginia region, which positions it to work closely with government agencies and defense contractors. The goal is to deliver reliable engineering solutions that help customers plan, build, and integrate space-related systems and programs.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Chantilly, Virginia
Founded
2005
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Simplify's Take
What believers are saying
- SSI’s careers page posted July 2026, showing active hiring demand in Northern Virginia.
- LinkedIn updated September 1, 2026, confirming Chantilly-area headquarters and operational continuity.
- Defense space spending remains strong around Space Force integration work SSI sells into.
What critics are saying
- HigherGov shows SSI’s MAS contract ended November 7, 2024, shrinking visible pipeline.
- SSI has no publicly visible federal awards after June 3, 2025, signaling stagnation.
- September 15, 2026 registration expiration risks awards suspension if renewal slips.
What makes Space Systems Integration unique
- SSI has 2005 roots in TS/SCI space systems engineering for defense and intelligence.
- SSI’s niche spans integration, test, launch prep, and mission management for space programs.
- SSI’s Northern Virginia footprint keeps it close to Space Force and IC customers.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance