German Speaking Customer Support Specialist
About the job
- One to two years of proven experience in a customer or sales support role.
- Outstanding written and verbal English and German communication skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Technical savvy in addressing complex issues, with a particular interest in artificial intelligence tools.
- Flexibility to travel around 20–30% of the time, mainly across the European Union, United Kingdom, and United States, for occasional onsite deployments, including early starts, late finishes, or overnight travel.
- Willingness to work flexible hours, including shift coverage between 8:00 and 18:00, and participate in an on-call rotation a few times a month outside core hours.
- Provide customer support through live chat, email, online meetings, and phone calls.
- Travel to clients' locations abroad to lead and deliver deployments onsite at customer facilities.
- Diagnose and troubleshoot issues and escalate them as required.
- Assist customers with setup and configuration.
- Document and track customer interactions and solutions.
- Execute scheduled daily, weekly, bi-weekly, and other reporting activities.
- Improve artificial intelligence success results through data analysis and enhancement.
- Contribute to knowledge base articles and support documentation.
- Experience working in a fast-paced startup or scaleup environment.
About the company
DeligoVision provides an AI-powered checkout solution for canteens and micro-markets that speeds up the purchase process by visually recognizing items without barcodes. Its AI engine, trained on over 1.5 million transactions, can instantly identify fresh and packaged foods and even distinguish meal components or takeaway containers. The system runs on compact kiosks that integrate with existing point-of-sale, payment, and management systems, enabling a checkout in about three seconds. This approach differentiates DeligoVision through its real-time visual recognition, small hardware footprint, and seamless integration, plus the ability to reallocate staff to higher-value tasks. The company aims to reduce lines, boost efficiency, and increase revenue for food service operators while improving customer satisfaction.
Company Size
51-200
Company Stage
Seed
Total Funding
$2.2M
Headquarters
Budapest, Hungary
Founded
2019
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Simplify's Take
What believers are saying
- October 2026 Propelr partnership adds payment acceptance, reducing merchant integration friction at checkout.
- Deligo says it serves Chartwells, Sodexo, Aramark, Elior, and North American campuses.
- Deligo claims deployments across 100 locations, creating reference sites for expansion and renewals.
What critics are saying
- Deligo raised only $5.87 million through 2024, limiting enterprise rollout, support, and hiring.
- Tracxn ranked Deligo tenth among 119 competitors, behind larger vision-checkout rivals like Mashgin.
- If Verifone or Propelr deprioritize Deligo, distribution dries up and growth stalls quickly.
What makes Deligo unique
- Deligo's vision engine rings items in under three seconds, trained on millions of transactions.
- May 2026 Verifone partnership embeds Deligo into Commander, reaching U.S. fuel and convenience sites.
- Deligo integrates POS, payment, and campus systems, serving canteens, micro-markets, and c-stores.
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Benefits
Flexible Work Hours
Hybrid Work Options
Growth & Insights and Company News
6 month growth
7%1 year growth
0%2 year growth
9%Propelr has partnered with Deligo to integrate payment processing into Deligo's AI-powered self-checkout platform for convenience stores and food service operators. The collaboration combines Deligo's visual AI technology, which identifies products without barcode scanning, with Propelr's secure payment infrastructure. The integrated solution aims to speed up checkout by handling the entire transaction from item recognition to payment in seconds. Propelr's system uses PCI-certified point-to-point encryption and tokenisation to protect customer data. The partnership addresses friction in high-volume retail environments where checkout speed directly impacts revenue and customer satisfaction. By unifying checkout and payment systems, the solution reduces complexity for merchants whilst improving operational efficiency. Both companies emphasise the importance of fast, seamless transactions in food service and convenience retail settings.