GBM

Online auction platform with bidder incentives

Customer Success Executive

Account ManagementConfirmed live in the last 24 hours

Full-timeManagua, NicaraguaNo salary listedIn-person

About the Job

Requirements

At least 6 years of experience in IT service and account management, high-level technical support, presales, business development, solution architecture, or service sales.
A professional degree in Systems Engineering or a related career.
Knowledge of cloud technologies, networking, digital transformation, virtualization, computer equipment, Microsoft solutions, servers, storage, and information security.
Intermediate or advanced English.
Experience using a customer relationship management system.
Knowledge of ITIL and COBIT.

Responsibilities

Identify and grow revenue, and collaborate with sales teams to achieve growth through expansion or contract renewal with upselling and cross-selling.
Serve as the client's daily focal point for operational matters and service delivery.
Ensure compliance with contractual service-level agreements and key performance indicators, initiating corrective action plans for deviations.
Represent the customer within GBM and align contracted services and products with the customer's business objectives.
Ensure successful service delivery, value generation, and continuous improvement.

Desired Qualifications

Intermediate-to-advanced Excel skills.

Descripción:

Ser la voz del cliente en GBM para alinear servicios y productos contratados para cumplir los objetivos de negocios del cliente. Responsable de la entrega exitosa de los servicios, cumplimiento de SLAs, generación de valor y mejora permanente.

Responsabilidades:

Identificar y hacer crecer el revenue y colaborar con los equipos de ventas para asegurar el logro del crecimiento (Expand) o la renovación ampliada del Contrato (Renew + upsell/cross-Sell).
Es el punto focal diario del cliente para todos los temas operativos y de entrega del servicio.
Garantiza el cumplimiento de todos los SLA y KPI contractuales, activando planes de acción correctiva ante cualquier desviación

Requisitos:

Experiencia: Mínimo 6 años de experiencia en gestión de servicios de TI y de cuentas, soporte técnico de alto nivel, preventa, desarrollo de negocios, arquitectura de soluciones, venta de servicios, trabajo de forma articulada con equipos técnicos y comerciales.
Formación: Profesional Ingenieria en Sistemas o Carrera afín.
Conocimientos Técnicos: Tecnologías Cloud, Networking, Transformación Digital, Virtualización, Equipos de Cómputo, Soluciones Microsoft, Servidores, Almacenamiento, Seguridad Informática, Manejo de Excel intermedio hacia avanzado deseable.
Comentarios adicionales: Inglés intermedio o avanzado. Utilización CRM. Conocimientos ITIL, COBIT, Tecnologías Cloud, Networking, Transformación Digital, Virtualización, Soluciones Microsoft, Servidores, Almacenamiento, Seguridad Informática. Modalidad Presencial.

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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