Customer Success Executive
About the job
- At least 6 years of experience in IT service and account management, high-level technical support, presales, business development, solution architecture, or service sales.
- A professional degree in Systems Engineering or a related career.
- Knowledge of cloud technologies, networking, digital transformation, virtualization, computer equipment, Microsoft solutions, servers, storage, and information security.
- Intermediate or advanced English.
- Experience using a customer relationship management system.
- Knowledge of ITIL and COBIT.
- Identify and grow revenue, and collaborate with sales teams to achieve growth through expansion or contract renewal with upselling and cross-selling.
- Serve as the client's daily focal point for operational matters and service delivery.
- Ensure compliance with contractual service-level agreements and key performance indicators, initiating corrective action plans for deviations.
- Represent the customer within GBM and align contracted services and products with the customer's business objectives.
- Ensure successful service delivery, value generation, and continuous improvement.
- Intermediate-to-advanced Excel skills.
About the company
GBM operates an online auction platform (gbm.auction) that pays bidders a payout whenever another participant places a higher bid, using a patented Bidder Incentive Auction™ built into its technology. The system, used by both auctioneers and bidders, is designed to increase bidding activity and push higher hammer prices while rewarding participants who do not win. It differentiates itself from traditional auctions by turning bidding into a continuing incentive, rather than a zero-sum activity, and is connected to Bidwrangler, a related online auction software. GBM’s goal is to boost engagement and final sale prices, aiming to raise hammer prices by incentivizing ongoing participation; the company reports over $200 million in bidding volume and more than $6 million paid to bidders since its founding in 2017 by Brendan O’Connell.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2020
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Simplify's Take
What believers are saying
- Polygon featured GBM on June 22, 2026, signaling ecosystem validation.
- GBM's July 2026 live auctions and X posts show ongoing merchant activity.
- GBM reports $200M+ bidding volume and $6M+ bidder earnings, implying measurable traction.
What critics are saying
- GBM's protocol was wound down in 2026, signaling decentralization product-market fit failure.
- Incentive bidding attracts mercenary participation, compresses seller margins, and weakens repeat bidder loyalty.
- Incumbent auction software and Polygon-native rivals can copy rewards, erasing GBM's edge by 2027.
What makes GBM unique
- GBM's Bid-to-Earn auctions pay outbid bidders, turning participation into a rewarded game.
- White-label deployment targets Equippo, Auction Vault, RightOfTheDot, and Cambridge Salon.
- Polygon optimization and Stripe-powered fiat auctions extend GBM across crypto and traditional commerce.
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Benefits
Hybrid Work Options
Company News
To solve this, Imua has partnered with GBM Auctions to introduce a new model: the Imua Initial Distribution Auction (IDA), a transparent, fair, on-chain auction where bidders earn yield when outbid.
GBM, an auction protocol committed to redefining how value is distributed onchain, announced today that it has launched its inaugural Auction Festival with top web3 leaders.
GBM, the auction protocol reinventing how value is distributed onchain, has announced the launch of its inaugural Auction Festival, a multi-month celebration of auctions, rewards, and community participation.
Since GBM Auctions introduced its Bid-to-Earn system in 2018, it has successfully conducted over 70,000 auctions, resulting in bidders earning a remarkable sum of over $6M.