First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on performance
Our Lansing location borders East Lansing - perfect for students or locals near by!

Responsibilities:

Initiating and receiving incoming and outgoing phone calls
Establishing repayment schedules
Facilitating receipt of payments via ACH and other methods
Confirming data on the customer's account
Achieving the departmental delinquency goals

Qualification:

Bilingual (Spanish/English)
Strong communication and customer service skills
Ability to handle confidential information and multitask effectively
Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training

Employee benefits

Discounted childcare
Pet Insurance
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
Complimentary snacks

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bank of America is an Equal Opportunity Employer.

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First National Bank of America

Mortgage Collector

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

First National Bank of America

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