Maintenance Technician

Natural Retreats is hiring a full-time Maintenance Technician to join our Park City, UT team! The Maintenance Technician position is responsible for performing highly diversified duties to install, troubleshoot, repair, and maintain the homes within the Natural Retreats’ portfolio in order to ensure an exemplary guest experience. The primary function will be to carry out the servicing and maintenance of all properties in the designated Park City area, including monitoring of usage by guests and owners. This position will act as an interface on occasion between Natural Retreats, guests, homeowners, third-party vendors, etc. This position will be responsible for the upkeep of buildings, homes, and grounds in the Natural Retreats’ portfolio to ensure a high level of guest and homeowner satisfaction.  

Our team is expected to contribute to exceptional experiences for guests, owners, colleagues, and business partners through personal accountability, collaboration, adaptability, sound decision-making, and a commitment to results. This includes building positive relationships, communicating effectively, responding constructively to challenges, and taking ownership for delivering high-quality work that supports team and organizational success.

COMPENSATION: $21 - $24/hour  *depending on experience 

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums.

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) 
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care) 
• 401K retirement plan options with 3.5% company match
• Short and Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Cell phone 

ESSENTIAL FUNCTIONS: 

• Perform diversified duties to troubleshoot and/or maintain core home systems (i.e. HVAC, pool service, lock installation, septic systems, plumbing, electric, radiant heating systems, mechanics, etc.) as well as basic repairs to interior and exterior of home aesthetics (i.e. painting, dry wall repair, basic construction, etc).
  • Moving equipment, appliances, furniture, etc.
  • Hot tub servicing
  • Removing items from home for disposal
  • Maintain lawn, walkways, driveways, etc.
  • Snow and leaf removal
  • Diagnose problems, replace or repair parts, test and make adjustments
  • Pick up trash
  • Perform regular preventative maintenance homes
  • Perform a variety of plumbing, maintenance and carpentry functions
  • Assist housekeeping when needed
• Provide emergency/unscheduled repairs to homes and perform scheduled maintenance repairs
• Read and interpret equipment manuals and work orders to perform required maintenance and service
• Diagnose problems, replace, or repair parts, test, and make adjustments
• Perform regular preventive maintenance in homes and properties
• Use a variety of hand and power tools, electric meters, and material handling equipment in performing duties
• Comply with safety regulations and maintain clean and orderly work areas
• Perform general maintenance/arrival audits prior to owner or guest arrivals
• Perform general maintenance/departure audits upon owner or guest departure
• Maintain details records of service performed in all units, according to the daily timesheet
• Communicate the completion and progress of assigned work orders
• Perform maintenance as assigned by Management, including but not limited to audio/visual, electrical, basic plumbing, mechanics, and/or appliance repair
• Participate in snow and ice removal around the managed properties and around the office as needed
• Responsible for tracking and upkeep of assigned tool inventory
• Responsible for monitoring, tracking, and reporting credit card and purchase account usage
• Record billable items and hours to be billed to guests and/or owners for work orders
• Emergency on-call phone - all of team will be tasked with this responsibility

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. 
 

EXPERIENCE & SKILLS:

REQUIRED

• Previous experience in a similar role
• High School Diploma or equivalent
• 2 + years’ experience in hospitality, property management, and/or management
• 2 + years’ experience with electrical, plumbing, mechanics, and appliance repair, including but not limited to HVAC systems, radiant heating systems, and boiler systems 
• Working knowledge of audio/visual, electrical, plumbing, mechanics and appliance repair  
• Proficiency in technology such as cell phones and basic computer skills 
• Ability to lift 75 lbs. and be active up to 85% of the work day 
• Ability to shovel snow when required
• Ability to have a flexible schedule, which includes weekends, holidays, night-shift during peak periods (November - April), as well as on-call duties.
• Valid driver’s license with good driving record and 3+ years of driving experience (will be driving a company vehicle)
• Ability to pass pre-employment testing which may include drug testing and/or background screening

DESIRED

• Experience with electrical, plumbing, mechanics, audio/visual and appliance repair
• HVAC Certification 
• Experience in the hospitality industry 

POSITION TYPE/HOURS OF WORK: 
This is a full-time position. Due to the nature of the job, the Maintenance Technician should be flexible with his/her hours. Weekends and holidays are required and will generally be busy and considered working days with guest arrivals and departures although these can be covered on request and approval of the Maintenance Manager and General Manager. We encourage all of our Team Members to take two (2) days off per week where possible. Guests can arrive at unpredictable times, and the Maintenance Technician should always be available in case of emergency, which includes evenings and on-call hours. Generally, this means working some inconsistent hours. Exact daily schedule may vary and differ from in-season to off-season. Vacation is generally taken out of peak season. 

**To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.
 

**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to [email protected].

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.