IT Infrastructure Engineer

Summary

Owns the administration and operational performance of IT infrastructure systems including servers, storage, network, and backup systems. Serves as the primary escalation point and technical lead.

Essential Duties and Responsibilities

• Administer servers, virtualization platforms, storage systems, and network infrastructure
• Manage switching, firewall rule implementation, VPN, and wireless networks
• Act as Tier 3 escalation point for complex infrastructure incidents
• Lead incident resolution for infrastructure-related issues
• Lead root cause analysis and problem management efforts
• Execute and lead complex changes, upgrades, and deployments
• Ensure backup, recovery, and disaster recovery processes are effective
• Maintain system performance, uptime, and reliability across all sites
• Develop and maintain documentation, standards, and runbooks
• Mentor junior administrators and provide technical guidance
• Coordinate with vendors and support multi-site infrastructure needs
• Provides Cable Plant Management.
• Coordinates warranty service and return merchandise authorizations.
• Collects, records, and distributes technical and administrative documentation.
• Organizes technical and administrative electronic records assuring integrity.
• Assists with the development and compliance of department policies, procedures and work instructions.
• Comply with company Information Security requirements and policies
• Maintains a well-organized and clean layout in defined storage areas.
• Maintains regular attendance including being at work, being on time to work and working full shifts.
• Other duties as assigned.
  
  

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

• Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
• Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
• Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
• Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
• Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies

• Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service
• Judgment – Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
• Problem Solving - Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group problem solving situations.
• Self Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism and recovers quickly from setbacks, projects realistic self-confidence in abilities.

Summary of Education, Experience & Certification

Associate degree or technical certification in Infrastructure Administration, a minimum 5 years of relevant experience, or equivalent combination of education and experience. MCITP, CompTIA A+, or Network+ certification preferred.

Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.

Required Knowledge, Skills & Abilities

• Experience with FreshService or similar ITSM platforms.
• Experience with NIST 800-171 / CMMC Level 2 network and server compliance.
• Familiarity with CMDB best practices.
• Ability to work well independently and cross-functionally as part of an established and growing team.
• Ability to manage a project effectively to completion.
• Strong knowledge of networking (switching, routing, firewalls).
• Demonstrated ability to support Windows Server.
• Demonstrated ability to support Windows Failover Cluster.
• Demonstrated ability to support Hyper-V.
• Experience with virtualization platforms and storage systems.
• Backup and disaster recovery expertise.
• Ability to troubleshoot complex, multi-system issues.
• Strong leadership and mentoring skills.
• Strong customer service background and technical writing skills.
• Ability to communicate well in person, email, and telephone.
• Ability to work effectively in a highly organized manner and be extremely detail oriented.
• Strong communication, time-management, and problem-solving skills.
• Ability to read, analyze, and interpret technical documents.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions within all levels of an organization.
• Ability to problem solve with limited to no established process and guidance and to interpret instructions.
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
• Experience with Cyber-security/major incident response strongly preferred.
• Ability to travel as required.
• Ability to work outside of core business hours as required.

The expected WA salary range for this position is between $109,000.00 - $150,00.00 USD. Actual compensation will be determined based on experience, education, location, and other factors permitted by law.