Marketing Operations Project Manager

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.

Overview

Epsilon is seeking a Marketing Operations Project Manager to lead the planning and execution of complex, data-driven marketing programs across direct mail, email, digital, and related channels. This role connects client and account-team objectives with the technical teams responsible for data processing, campaign development, quality control, and fulfillment.

In this role, you'll work closely with account teams to gather campaign requirements, coordinate with programmers and production teams, review data and campaign files for accuracy, and manage multiple campaigns from start to finish. The ideal candidate brings experience gathering business requirements, coordinating across technical and business teams, and working with data files, databases, and record counts. Experience with direct mail, email, or CRM campaigns is preferred, but not required. Hands-on SQL coding experience is not necessary. The role requires technical curiosity and data fluency, but it is not a software-development position.

Responsibilities

• Own projects from intake and discovery through requirements, development, testing, approvals, launch, and post-production follow-up.
• Facilitate kickoffs and working sessions that align account, client, data engineering, campaign development, analytics, production, and vendor teams on scope, roles, timing, and success criteria.
• Translate written and verbal direction into complete business requirements covering source data, selection logic, inputs, outputs, file layouts, processing rules, personalization, suppressions, channel requirements, and reporting needs.
• Build and maintain project plans, milestones, dependencies, decision logs, risks, issues, and action items; proactively communicate impacts and recovery plans when timing or scope changes.
• Coordinate audience targeting, segmentation, test strategies, and measurement requirements with account, analytics, and technical partners.
• Partner with SQL programmers, data engineers, and campaign developers to clarify requirements, resolve questions, and confirm that deliverables meet documented expectations.
• Establish and enforce quality-control checkpoints throughout production, including requirement validation, record-count and file-layout checks, proof or sample review, output reconciliation, and stakeholder sign-off.
• Manage data integration and secure file-transfer handoffs among internal systems, clients, fulfillment partners, and other vendors; troubleshoot missing, late, incomplete, or unexpected data.
• Lead issue triage and root-cause coordination, documenting decisions, owners, corrective actions, and preventive improvements.
• Balance priorities across multiple programs, surface resource constraints, and escalate risks with clear business impact and recommended options.
• Drive repeatable processes, templates, checklists, and governance that improve delivery quality, reduce rework, and increase speed to market.
• Provide concise status reporting for working teams and leadership, including progress, decisions needed, risks, dependencies, and next steps.

Qualifications

• 3-5 years of project management, marketing operations, technical delivery, business analysis, or related experience.
• Demonstrated experience leading cross-functional projects with multiple dependencies, tight production deadlines, and varied technical and non-technical stakeholders.
• Ability to turn ambiguous requests into organized, actionable, and testable business requirements.
• Strong understanding of project lifecycle practices, including scope, schedules, risk and issue management, change control, approvals, and stakeholder communication.
• Experience working with data files, record counts, file layouts, selection or segmentation logic, and quality-control processes.
• Excellent written and verbal communication skills, with the ability to explain technical topics in clear business language.
• Strong problem-solving, critical-thinking, facilitation, prioritization, negotiation, and conflict-management skills.
• High attention to detail, sound judgment, ownership, follow-through, and composure under pressure.
• Ability to work independently while building productive relationships across account, technical, analytics, production, and vendor teams.

Technical and Tool Requirements

• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams; strong Excel skills for reviewing and reconciling campaign data are expected.
• Experience with a work-management platform such as Workfront, Jira, Azure DevOps, ServiceNow, Smartsheet, or Microsoft Project.
• Knowledge of SQL and relational-data concepts sufficient to discuss joins, filters, fields, record counts, source-to-output mapping, and testing with technical teams; hands-on coding is a plus, not a requirement.
• Familiarity with SFTP or other secure file-transfer processes, data specifications, naming conventions, and production handoffs.
• Comfort using AI-enabled productivity tools, such as Microsoft Copilot, to improve documentation, meeting follow-up, analysis, and workflow efficiency while following applicable data-handling policies.

Preferred Experience

• Direct mail, email, digital, SMS, or omnichannel campaign operations.
• Automotive, nonprofit, financial services, retail, or another high-volume, data-driven marketing environment.
• Campaign fulfillment, personalization, postal processing, audience segmentation, reporting, or vendor management.
• Agile or hybrid delivery methods and formal project-management training or certification, such as PMP, CAPM, or Scrum.

Education

• Bachelor's degree or an equivalent combination of education and directly related experience.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Monetary assistance and support for Adoption, Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances
 

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

   
If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. 

All your information will be kept confidential according to EEO guidelines.

#LI-LZ1

 

Compensation Range: USD $60,800.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/20/2026.