Deposit & Payments Ops System Support Group Manager

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Requires in-depth knowledge of FDIC Part 370. Position location is open to office locations within Truist’s footprint.

Serve as the primary representative for Deposit Operations at an enterprise-level to work with the various lines of business (LOBs) and members of the Technology Division to develop and maintain the most effective systems, processes and tools to support the effective delivery of products and services to our clients and teammates. Evaluate industry best practices and Truist systems and processes to drive revenue generation, maximize resource efficiency, while maintaining expenses at an optimal level. Establishing results driven productivity and development goals, performing reviews and fostering an environment that promotes teammate engagement and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Provide leadership and direction in the design, development and implementation of all Deposit Operations operational functions and systems focusing specifically on the Deposit systems, branch sales and service Day 1 and Day 2, and print/mail operational support.
2. Plan and execute high-impact/complex cross-functional Deposit Operations projects to improve processes and improve teammate productivity.  This includes leading major initiatives and providing direction to establish functions critical to successful business operations including in-depth analysis of issues and requirements, governance plans, peer research, business process design and documentation, business leadership on system and technical solutions, facilitation across internal departments and functions, and communications and change management strategies. Coordinate and manage project assignments and provide feedback and coaching to project team members and Business teams.
3. Identify, analyze, develop, and implement strategic process improvements to mitigate risk within and across multiple lines of business.  Serve as subject matter expert and point of contact to ensure the development of critical action plans to address any pertinent risk issues that will impact Deposit Operations.
4. Develop and manage the budgets, planning, and staffing models for all managed process improvement initiatives.
5. Lead and facilitate sessions to set direction and create change for key business processes from a system, technological and workflow perspective.
6. Assist in developing departmental objectives, strategies, and business plans in support of Deposit Operations as well as branch sales and operational lines of business to include but not limited to Retail Community Bank and Commercial Community Bank.
7. Coordinate with various LOBs to effectively deliver products and services through Deposits, branch systems and operational support applications as appropriate.
8. Monitor and evaluate emerging industry trends to maintain our competitive position through enhanced sales or cost efficiencies.
9. Function as a subject matter expert for Information Technology (IT) in the development of new or enhanced operating systems for the Bank. Work with IT in the development of new processes that will improve the efficiency of the deposit system, branch systems, sales force and operational functions in Deposit Operations. Represent Deposit Operations on any IT initiative that will have an impact on that group, or its functions or responsibilities.
10.  Provide leadership and direction from a Deposit Operations perspective on high level strategic projects that with either enterprise-wide impact or Deposit Operations systems specifically.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in business or management, or equivalent education and related training
2. Excellent interpersonal and communication skills, verbal and written, as well as the ability to successfully interact with and influence all levels of management and staff
3. Demonstrated leadership, innovation and strategic planning skills
4. Process thinker with the ability to facilitate cross-functional collaboration and create win-win solutions
5. High level analytical, planning, problem solving and negotiation skills
6. Ability to affect transformational change
7. Demonstrated understanding of theory and proven work experience developing and implementing quality processes
8. Creative and innovative approach to problem solving
9. Excellent negotiating, conflict management and consulting skills
10. Ability to manage complex projects with minimal supervision

Preferred Qualifications:

1. Ten to fifteen years of experience in the financial services industry, preferably in operations-related areas, along with seven to ten years of management experience
2. Certified Six Sigma Green Belt or equivalent quality/process improvement-related designation

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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