SkinSpirit

Medical aesthetics provider offering Botox, fillers

Client Care Administrator

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timePalo Alto, CA, USA$20 - $28 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least 1 year of customer or sales experience is required.
Provide excellent client care and customer service.
Be efficient and productive in a fast-paced environment.
Multi-task, prioritize, and organize work with a consistently high level of accuracy.
Work as part of a team and take initiative independently of direct supervision.
Know how to use the internet, Outlook, Excel, and Word, and be able to learn new software quickly.
Have excellent written, verbal, and interpersonal skills.
Demonstrate attention to detail and accuracy.
Demonstrate good judgment, strong character, ethics, and high standards of performance.
Work a combination of weekday, weekend, and evening shifts, including opening and closing shifts.
Meet the physical requirements, including prolonged sitting, computer work, repetitive movements, talking and hearing, occasional standing, walking, reaching, and other listed physical activities, and occasionally lifting or moving up to 20 pounds and 30 pounds.

Responsibilities

Provide support with the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care.
Answer and screen a high volume of inbound phone calls.
Manage appointments, including scheduling, moving, and canceling appointments.
Promote the clinic, treatments, services, products, programs, promotions, and discounts.
Provide accurate, appropriate, and immediate responses to guest requests to ensure guest satisfaction.
Accurately complete client transactions.
Manage multiple responsibilities while maintaining composure and keeping clients a priority.
Perform opening and closing duties of the clinic.
Provide basic office administrative support, including mailing, faxing, sorting, typing, and filing.
Maintain complete confidentiality in guest matters in accordance with company policy.
Assist with other duties and projects as assigned by management.

Desired Qualifications

Experience in an aesthetic setting is preferred.
Social media experience is a plus.
Experience with Zenoti or another point-of-sale system is preferred but not required.
Experience in a medical office and understanding of cosmetic procedures and skin care products.

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.

Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
Provide excellent client care and customer service
Answer and screen high volume of inbound phone calls
Manage appointments (scheduling, moving and canceling appointments)
Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
Accurately complete client transactions
Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
Perform opening and closing duties of the clinic
Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
Maintain complete confidentiality in all guest matters in accordance with company policy
Assist with other duties and projects as assigned by management

Skills, Knowledge & Expertise

High School Diploma or GED required; AA preferred
1+ years of customer or sales experience required; experience in an aesthetic setting preferred
Exceptional customer service skills
Ability to be efficient and productive in a fast-paced environment
Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
Must be a team player
Ability to work as part of a team and take initiative independent of direct supervision
Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
Social media experience is a plus
Excellent, written, verbal and interpersonal skills
Great attention to detail and accuracy
Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
Experience in medical office/understanding of cosmetic procedures/skin care products
Experience with Zenoti or other POS systems preferred by not required

Physical Requirements

Prolonged periods of:
- Sitting at desk and working on a computer
- Repeating of same movements
- Talking and hearing
Occasional periods of:
- Standing, walking, use of hands and fingers, handling or feeling
- Reaching with hands and arms
- Climbing or balancing, stooping, kneeling, crouch or crawl
- Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

About the Company

SkinSpirit

Medical aesthetics provider offering Botox, fillers

SkinSpirit is a nationwide medical aesthetics provider that offers non-surgical cosmetic treatments, primarily Botox and dermal fillers, along with skincare and body care services. It runs over 40 clinics across the United States and earns revenue from direct service fees and product sales for brands like Botox and Juvederm. Treatments are performed by experienced providers, delivering targeted injections and aesthetic procedures to reduce wrinkles and enhance facial contours without surgery. The company differentiates itself through a large nationwide footprint, a focus on high patient satisfaction, and ongoing education via proprietary training programs that keep staff current on new techniques and technologies. Its goal is to provide high-quality, non-surgical aesthetic improvements across a wide network of clinics while maintaining rigorous standards of care and expanding its nationwide presence.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Palo Alto, CA
Founded: 2003

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