Full-Time

Technical Support Engineer

Vonage

Vonage

1,001-5,000 employees

Provides unified, programmable cloud communications services

Data & Analytics

Junior, Mid, Senior

San Francisco, CA, USA

Requirements
  • Experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
  • Experience with Messaging technologies: e.g. SMS, SMPP, GSM, MMS, Whatsapp, etc
  • Experience supporting or integrating APIs and/or SDKs
Responsibilities
  • Investigate, troubleshoot, diagnose and resolve technical issues related to our Messaging APIs
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
  • Capture knowledge, for customers who prefer solving their own issues without having to contact support

Vonage, a subsidiary of Ericsson, is a leader in the cloud communications industry, offering flexible and intelligent solutions for enterprises globally. The company's recognition in all three Gartner Magic Quadrant reports - CPaaS, UCaaS, and CCaaS - demonstrates its comprehensive vision and ability to execute. With a focus on unified communications, contact centers, and programmable communications APIs, Vonage fosters a culture of technical advancement and industry leadership.

Company Stage

M&A

Total Funding

$1.1B

Headquarters

Holmdel, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

3%
INACTIVE