Azure Cloud Support 2

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

• Are you passionate about Microsoft Azure and eager to work in a multifaceted, team-oriented environment? 
• Do you enjoy continuously expanding your cloud expertise, sharing knowledge with others, and delivering exceptional support that makes a real impact?

Practical Information

Location: Bucharest, Romania/Sofia, Bulgaria | Work arrangement: Hybrid | Contract type: Full-time | Visa status: Valid working visa for Romania/Bulgaria | Language requirements: Fluent/professional English, written and verbal; additional European languages such as German, French, or Spanish are a plus

Join SoftwareOne’s Azure Support Team and help deliver exceptional technical support for Azure-related incidents and service requests, ensuring customer expectations and service level agreements are consistently met. As an Azure Cloud Support - L2, you will troubleshoot complex Azure platform issues, collaborate with global colleagues, and engage with Microsoft support when required to achieve successful outcomes. This role offers an excellent opportunity to deepen your Azure expertise, contribute to a knowledge-sharing culture, and support the development of junior team members through mentoring and guidance.

Key Responsibilities

• Serve as the primary point of contact for customers on Microsoft Azure incidents and service requests
• Diagnose and resolve complex Azure platform issues while meeting agreed service levels and customer expectations
• Manage support tickets from investigation through resolution, ensuring a high-quality customer experience
• Work with the latest Azure technologies to continuously expand your technical expertise
• Collaborate with consultants and technical teams globally to gather information and solve customer challenges
• Communicate proactively with customers during critical incidents and coordinate escalations with Microsoft Support when required
• Share knowledge, mentor junior team members, and actively contribute to team, practice, and project communities

What we need to see from you

• Proven experience managing and administering Microsoft Azure services in an enterprise environment
• Hands-on expertise supporting Azure infrastructure services, including Log Analytics, Monitoring, Cloud Backup, and Site Recovery
• Solid practical experience with Azure Virtual Desktop, Azure Virtual Machines, and Azure Networking services
• Knowledge of Azure SQL Database and Azure migration projects is considered an advantage
• Excellent written and verbal communication skills
• A collaborative mindset with the ability to work effectively in diverse, global teams and environments
• Familiarity with Azure Active Directory, hybrid connectivity with on-premises infrastructure, and SQL databases; AZ-900 and AZ-104 certifications areadvantageous

What we offer:  

Our company benefits vary based on your location, but always include:    

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)   
• A mentor who supports your successful start and is at your side with advice and action   
• President’s Club: Recognition awarded by leadership and your peers   
• Lifelong education: A variety of training and development opportunities   
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future 

Job Function

Services
Accommodations