Visitor Experience Representative 1

Overview

The Princeton University Art Museum welcomes applications for the position of Visitor Experience Representative I (VER I) to work at Art@Bainbridge, a gallery housed in the carefully restored colonial-era Bainbridge House at 158 Nassau Street, and the new Art Museum building, opening Fall 2025. This visitor-focused position provides the opportunity to welcome visitors to the newly constructed Art Museum, inspire curiosity and connection with the Museum’s expansive collections, support a dynamic exhibition program, and promote an array of educational initiatives. As part of the Visitor Experience Team (VET) within the Education Department, VERs are responsible for providing encouraging and engaging experiences for all visitors. 

This position is temporary. 

About the Museum:

With a collecting history that extends back to 1755, the Princeton University Art Museum is one of the leading university art museums in the country, featuring collections that have grown to include more than 117,000 works of art, ranging from ancient to contemporary art and spanning the globe. Committed to advancing Princeton’s teaching and research missions, the Art Museum also serves as a gateway to the University for visitors from around the world. 

The bold and welcoming new Princeton University Art Museum is open daily at the heart of Princeton’s campus. Admission is free to all.  The Museum also operates Art@Bainbridge, a gallery project at 158 Nassau Street; two Museum Stores; and Mosaic restaurant. 

To learn more about the Princeton University Art Museum, visit artmuseum.princeton.edu.

Responsibilities

• Welcome visitors, provide orientation, and answer questions.
• Provide information about Art@Bainbridge and the Art Museum, including collections, special exhibitions, programs, and membership.
• Uphold and enforce Art Museum policies and procedures.
• Support visitor amenities, including lockers and device rental.
• Answer the Information Desk by phone and direct calls accordingly.
• Ensure public spaces are properly set up and ready to accommodate visitors, including stocking brochures and Museum signage.
• Support a variety of groups and programs scheduled throughout the day and coordinate logistics with Museum colleagues. This may include K-12 tours, public highlights tours, PU course visits, activities in the Creativity Labs, public programs, and membership programs.  
• Promote Art Museum membership and facilitate membership sign-ups.
• Conduct visitor evaluations.
• Track and record daily attendance.
• Participate in mandatory team training and continuing education programs that include special exhibition materials and resources.
• Lead highlights tours of the collection galleries.
• Complete other tasks as needed.
• Responsible for finding substitutes for any shifts the VERs cannot fulfill, especially last-minute cancellations, and a willingness to sub-contract for other team members as needed.
• A flexible work schedule is required, which includes hours on Saturdays, Sundays, and some evenings. Approximately 10-14 hours per week.
• Training will be provided, including emergency preparedness procedures. 

Qualifications

Essential Requirements

• Customer service experience required: experience working with the public, serving as front-line staff, and/or a penchant for connecting with visitors in a public forum.
• Strong communication skills and comfort engaging with diverse audiences are required.
• Must be punctual and reliable.
• Commitment to providing current, accurate, and helpful information.
• A willingness to engage in continuous learning about the collections, exhibitions, and events.
• Proactive approach and solution-oriented attitude.
• A background in art history is not necessary; a passion for the arts is strongly preferred.  

Preferred Requirements

• Proficiency in MS Office, including Teams, PowerPoint, Outlook, Word, Excel, OneDrive, and Zoom is preferred.
• Experience working with EMS or other calendaring systems.
• Fluency in more than one language is a plus. 

Be advised that you will be contacted only if there is further interest in your application. Your candidate dashboard may not display status updates for this requisition.

Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.

Standard Weekly Hours

0.00

Eligible for Overtime

Yes

Benefits Eligible

No

Probationary Period

N/A

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver’s License Required

No

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Salary Range

$15.92 Minimum Hourly Rate