Full-Time

Associate Account Manager

Posted on 9/19/2024

Profitero

Profitero

201-500 employees

eCommerce performance analytics platform for brands

Data & Analytics
Consumer Software

Junior, Mid

Boston, MA, USA

Requires in-office presence in Boston 3 times a week.

Category
Customer Success Management
Sales & Account Management
Required Skills
Agile
Requirements
  • 2+ years of relevant account management/customer success experience with proven track record of high client satisfaction
  • Experience with supporting a SaaS based solution, ideally with an analytical focus, preferred
  • Strong analytical skills and ability to use data to help clients make informed decisions
  • Must demonstrate excellent communication (written and oral) and active listening skills
  • Outstanding organizational skills, attention to detail and ability to multitask to effectively prioritize and manage workflow
  • Strong interpersonal skills and experience working with remote team members
  • Strong competitive drive & goal driven-should have strong desire to exceed expectations
  • Self-starter and highly motivated; ability to quickly “think on your feet”
  • eCommerce, CPG, and/or supplier-side experience is a plus
Responsibilities
  • Help our clients derive significant value from the Profitero tool, through deep understanding of how to leverage eCommerce data and expert knowledge of the application, leading to high satisfaction and uncontested renewals
  • Serve as the customer’s main point of contact, being able to respond to immediate questions or pull in SME’s to solve more complex topics
  • Become a trusted advisor to clients, sharing thought leadership and best practices highlighting optimal ways of utilizing our data and platform
  • As a product expert and client representative, you will provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable
  • Setting client expectations with SaaS platforms in Agile environments, consistently working to achieve a high say:do ratio
  • Help teammates understand and prioritize work so that deadlines are met and work is completed on time
  • Provide context and business perspective so that Strategy & Insights reports are actionable and relevant to business teams
  • Use excellent communication, influence and collaboration skills to solve problems
  • Be or become an eCommerce expert
  • Responsible for all aspects of the renewal process (ARR on existing accounts)
  • Build a up-sell/renewal strategy for each account
  • Ensuring data accuracy in customer accounts

Profitero specializes in eCommerce performance analytics, assisting brands in enhancing their online sales. The platform provides actionable insights that help clients optimize their sales performance on major online marketplaces like Amazon. By analyzing factors such as product placement, pricing, promotions, and page traffic, Profitero enables brands to identify opportunities for improvement. The company operates on a subscription-based model, offering clients access to its analytics tools and expert support from eCommerce specialists across three continents. This support helps clients prioritize their sales strategies, leading to reported sales growth of up to 70% faster than competitors. Profitero's goal is to empower brands to excel in the competitive eCommerce landscape by providing a comprehensive solution for managing and optimizing online sales.

Company Stage

Series B

Total Funding

$47.6M

Headquarters

Dublin, Ireland

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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Simplify's Take

What believers are saying

  • AI and machine learning enhance Profitero's predictive analytics capabilities.
  • Growing demand for real-time data analytics boosts Profitero's market relevance.
  • Expansion into emerging markets offers Profitero new growth opportunities.

What critics are saying

  • Emerging competitors threaten Profitero's market share.
  • AI-driven tools may lead to data privacy concerns.
  • Economic uncertainties could impact client budgets and subscription renewals.

What makes Profitero unique

  • Profitero offers analytics across 8,000+ retailer sites in 50 countries.
  • It integrates Amazon sales data with digital shelf performance for precise insights.
  • Profitero's platform is subscription-based, providing expert support on three continents.

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