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Full-Time

Associate Account Manager

Confirmed live in the last 24 hours

Profitero

Profitero

201-500 employees

eCommerce performance analytics platform for brands

Consumer Software
Data & Analytics

Mid

Boston, MA, USA

Requires in-office presence in Boston 3 times a week.

Category
Customer Success Management
Sales & Account Management
Required Skills
Agile
Communications
Requirements
  • 2+ years of relevant account management/customer success experience with proven track record of high client satisfaction
  • Experience with supporting a SaaS based solution, ideally with an analytical focus, preferred
  • Strong analytical skills and ability to use data to help clients make informed decisions
  • Must demonstrate excellent communication (written and oral) and active listening skills
  • Outstanding organizational skills, attention to detail and ability to multitask to effectively prioritize and manage workflow
  • Strong interpersonal skills and experience working with remote team members
  • Strong competitive drive & goal driven-should have strong desire to exceed expectations
  • Self-starter and highly motivated; ability to quickly “think on your feet”
  • eCommerce, CPG, and/or supplier-side experience is a plus
Responsibilities
  • Help our clients derive significant value from the Profitero tool, through deep understanding of how to leverage eCommerce data and expert knowledge of the application, leading to high satisfaction and uncontested renewals
  • Serve as the customer’s main point of contact, being able to respond to immediate questions or pull in SME’s to solve more complex topics
  • Become a trusted advisor to clients, sharing thought leadership and best practices highlighting optimal ways of utilizing our data and platform
  • As a product expert and client representative, you will provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable
  • Setting client expectations with SaaS platforms in Agile environments, consistently working to achieve a high say:do ratio
  • Help teammates understand and prioritize work so that deadlines are met and work is completed on time
  • Provide context and business perspective so that Strategy & Insights reports are actionable and relevant to business teams
  • Use excellent communication, influence and collaboration skills to solve problems
  • Be or become an eCommerce expert
  • Responsible for all aspects of the renewal process (ARR on existing accounts)
  • Build a up-sell/renewal strategy for each account
  • Ensuring data accuracy in customer accounts

Profitero specializes in eCommerce performance analytics, providing brands with insights to enhance their online sales. The platform analyzes key factors such as product placement, pricing, promotions, and page traffic on major online marketplaces like Amazon. Clients, primarily large brands and retailers, use these insights to identify opportunities for improvement and optimize their sales strategies. Profitero operates on a subscription-based model, offering tools and expert support from eCommerce specialists across three continents. This support helps clients prioritize their sales gaps and make informed decisions. By utilizing Profitero's analytics, clients can achieve sales growth significantly faster than their competitors, making it a valuable resource for brands aiming to succeed in the eCommerce market.

Company Stage

M&A

Total Funding

$48.8M

Headquarters

Dublin, Ireland

Founded

2010

Growth & Insights
Headcount

6 month growth

7%

1 year growth

7%

2 year growth

7%
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Simplify's Take

What believers are saying

  • Recognition as the No. 1 Digital Shelf Provider and customer favorite on G2 highlights Profitero's industry leadership and strong client satisfaction.
  • Clients have reported sales growth up to 70% faster than competitors, showcasing the platform's effectiveness in driving significant sales performance improvements.
  • Recent $20 million funding and new executive leadership team position Profitero for accelerated growth and innovation.

What critics are saying

  • The competitive eCommerce analytics market requires Profitero to continuously innovate to maintain its edge.
  • Dependence on major online marketplaces like Amazon means any changes in these platforms' policies could impact Profitero's service offerings.

What makes Profitero unique

  • Profitero's focus on eCommerce performance analytics specifically for major online marketplaces like Amazon sets it apart from broader analytics platforms.
  • Their subscription-based model ensures continuous client engagement and support from eCommerce specialists across three continents, providing a global perspective.
  • Profitero's integration of next-gen shelf intelligence and AI-powered chatbot 'Ask Profitero' offers advanced, actionable insights that competitors may lack.