Operations Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

To provide high quality technical and operational support for customer infrastructure and subscriber technologies / systems supplied by Motorola Solutions, and to provide technical excellence and leadership to other members of the project & operations engineering and Support Services group ensuring total customer satisfaction and compliance to contractual key performance indicators.

Our Services team is part of the Motorola Solutions business covering the Australia and New Zealand region. We are a professional services team that delivers systems integration projects and managed services to our customers. We deliver customer focused world-class, leading edge, end-to-end solutions fit for purpose within each customer’s unique environment that include various voice (including radio) communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry

Job Description

• Primarily responsibility for the overall technical operation and maintenance of systems and subsystems of the P25 system for Victorian Metropolitan Mobile Radio (MMR) and Regional Mobile Radio (RMR).

• Provide Radio Frequency (RF) technical subject matter expertise, engineering and upgrade support for main systems and sub-systems used on the applicable radio network, microwave links and connectivity to associated telecommunication service provider links.

• Act as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers when necessary

• Create and implement Change & Problem management, knowledge management and test procedures for system routine maintenance

• Develop and audit as built documentation and update as required to ensure accuracy

• Participate in standby roster, 24x7 on call operation

• Support core system, consoles and network devices (firewalls, routers, switches, microwave, servers both physical and virtual) remotely and onsite

• Perform maintenance updates and upgrade system components, network devices (remote/onsite) and assist with network designs

• Produce and/or update “as-built” documentation for supported systems, as required

• Provide short term and long term in depth technical analysis and investigation of problems specialising in RF coverage prediction and RF measurement 

• Represent the operational engineering support to Management and /or vendors (or other support groups as applicable) in the resolution of equipment/network performance problems

• Conducts network testing, integration and certification specialising in RF performance or base station sites or microwave/transmission links

• Familiarity with Motorola Voyager coverage survey tools or other industry standard product

• Familiarity of standardized methodologies for modeling, simulating, and verifying the performance of wireless and Land Mobile Radio (LMR) networks such as TSB-88.

Basic Requirements

Education and Qualifications:

• Tertiary Qualifications in Engineering

Experience and Skills  

• Extensive telecommunications experience specialising in Land Mobile Radio (LMR) and microwave transmission propagation

• Digital LMR system experience such as Motorola P25

• Using propagation prediction tools and real world verification

• Test equipment to perform spectrum measurements and analysis to identify interference

• Experiencing in multi network roaming and mobility thresholds, including wifi roaming

Personal Attributes

• Excellent communication skills (verbal, written and presentation).

• Strong analytical and problem solving skills.

• Effective time management skills.

• Ability to prioritise, multi-task and meet deadlines.

• Mission critical environment awareness.

• Results orientated.

• Technical aptitude.

• Attention to detail.

• Self-motivated.

• Team Player

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.