Strategic Account Executive/ Account Manager
Files.com
Strategic Account Executive/ Account Manager
Files.com
Cloud-based managed file transfer automation platform
📍 Location: Austin, TX (preferred) / Remote (exceptional candidates)
💼 Type: Full-time
💰 Compensation: $250,000 - $350,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits
At most companies, enterprise sales is either about landing new logos or keeping existing ones happy.
At Files.com, you'll do both — and be rewarded for excelling at both.
This is a hybrid role: you'll carry a book of existing strategic accounts while simultaneously hunting new enterprise logos within a defined territory. You're not just an account manager, and you're not just a hunter. You're a full-cycle enterprise seller who can grow what we have and win what we don't.
You will have existing accounts while you are also focused on new logos. We believe this is in line with how most top enterprise sellers operate — a book of business to expand, and a defined territory for new logo opportunities.
We're Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.
We've built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we're scaling intentionally — and this role is a critical piece of that growth.
Our office is brand-new space in the heart of downtown Austin, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door.
Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami.
Expand Existing Strategic Accounts:
Win New Enterprise Logos:
Across Both Motions:
What This Role Is (and Is Not)
This is not a passive account management role. It is not a pure inbound AE role either.
You will enter with a book of existing strategic accounts — real customers, real expansion potential, and a foundation to build on immediately. You will also carry a defined territory of net-new enterprise logos to pursue.
As a Strategic Account Executive, QBRs and account reviews are not box-checking exercises — they are tools to create alignment, earn trust, and unlock expansion. Outbound prospecting is not a fallback activity — it is a core part of how you build a compounding, career-defining territory.
Both motions require the same thing: deep discovery, executive relationships, technical credibility, and disciplined execution.
In the first six months, success looks like meaningful expansion pipeline across your existing accounts and real new-logo pipeline underway.
Within twelve months, success is clear: closed expansion deals, multiple net-new logos won, a self-sustaining outbound motion, and measurable contribution to both NRR and new ARR.
You are accountable for outcomes — not activity alone.
Our customers are actively modernizing infrastructure, replacing legacy tools, and investing in more resilient platforms. The largest enterprises in the world are making infrastructure decisions at scale — and they need a seller who can earn their trust and close at the level those decisions deserve.
Your work directly impacts:
Net Revenue Retention
Expansion pipeline and closed revenue across strategic accounts
New logo pipeline and closed-won business from net-new enterprises
Executive relationships and customer trust
Product and roadmap insight from real-world usage
What Makes Files.com Different
A book of business on day one: You're not starting from zero. You enter with real accounts and real expansion opportunities to go after immediately.
A defined territory to hunt: Your new-logo pipeline is yours to build — with the autonomy, tools, and team backing to win the biggest enterprise IT deals in the market.
Technical depth wins here: The buyers you'll target are IT infrastructure leaders who can spot a rep who doesn't know the space. Your knowledge is your competitive weapon.
A product that works: Files.com is reliable, secure, and continuously improving — no selling around broken promises.
Real engineering backing: Customer feedback gets acted on fast. Solutions ship in days, not quarters. You'll never waste your career apologizing for "known issues."
Meaningful impact: Expansion and new-logo deals that can be measured in six and seven figures.
✅ You have a proven track record of both expanding complex enterprise accounts and self-sourcing net-new pipeline at the enterprise level ($5B+ accounts)
✅ You're deeply fluent in enterprise IT infrastructure — you can hold a real conversation with a VP of IT Operations or a Director of Network Engineering
✅ You combine technical credibility with executive presence and the ability to operate across both levels in the same deal
✅ You're comfortable with long, complex sales cycles and know how to maintain momentum across multi-stakeholder organizations
✅ You balance persistence with judgment and long-term relationship thinking
✅ You are proactive, curious, and disciplined in how you operate
✅ You want ownership, accountability, and visible impact — across both an existing book of business and a territory you're building
Austin-based candidates are preferred for proximity to leadership, but exceptional remote candidates will be considered. Remote employees will be expected to make monthly trips to Austin, TX. This role includes travel as needed to build and maintain strong customer relationships.
🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered lunch every day in our Austin office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more
This is a senior, career-defining role for someone who can do it all — grow strategic accounts into durable, expanding partnerships while hunting and closing the biggest enterprise IT deals in the market. You'll enter with a book of business and a defined territory to build. Both reward the same thing: expertise, discipline, and relentless execution.
Files.com provides a cloud-native SaaS platform for automated, secure file transfers. It moves large files (up to 5TB) for thousands of businesses, using standard protocols like FTP/SFTP/AS2, high-performance native transfer apps, and pre-built integrations with cloud storage and business tools. The service is subscription-based and easy to extend with SDKs, API, and CLI for custom workflows, with no servers to manage. Its focus on security, compliance, reliability, and performance helps it stand out from other file-transfer options, and its goal is to make large-data transfers simple, scalable, and integrated with existing systems.
Explore more opportunities at Files.com