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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 9/21/27
$15.75 - $22/hr
Entry
Houston, TX, USA
In PersonTravel between offices might be required.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel between offices might be required.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate should be an energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work to achieve results.
  • The candidate should be flexible, adaptive, empathetic, passionate, and ethical when advocating for patients.
  • The candidate should be data-driven, detailed, organized, structured, proficient with computers, and knowledgeable about operational processes.
  • The candidate should understand profit drivers, use metrics to manage, build financial understanding among team members and clinicians, and understand local market drivers and competition.
  • The candidate should be an active listener and observer who can create a win-win need for change.
  • The candidate must be self-motivated and reliable, and capable of working independently and as part of a team.
  • The candidate must be able to multitask effectively without compromising work quality.
  • The candidate must have interpersonal, oral, and written communication skills.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate should be organized and detail-oriented and able to work in a fast-paced environment.
  • The candidate must be able to work on Saturdays.
Responsibilities
  • Partner with supported dentists to gain patients’ financial commitment to start the recommended course of treatment promptly.
  • Use financial options to support case acceptance and educate patients on treatment choices.
  • Address common patient objections and proactively keep dentists’ schedules productive.
  • Support each patient in a consultative and educational manner while maintaining the expected patient experience.
  • Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
  • Gain patients’ financial commitment to begin the dentistry diagnosed by the dentist.
  • Become proficient in the PDS system and tools and assist patients in making decisions that meet their wants and needs.
  • Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budgets.
  • Professionally address common objections to starting treatment.
  • Obtain necessary insurance pre-authorizations before treatment when required.
  • Ensure the office follows the Comprehensive Care Model, including referrals outside the office.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and steward the PDS brand.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and treat others respectfully.
  • Comply with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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