The Opportunity

We are hiring a VP of Finance & Operations to join a fast-growing technology company operating at the intersection of cloud software and physical product-based commerce solutions.

This is not a narrow accounting role. It is a high-impact, hands-on finance position for someone who thrives in environments where finance is deeply connected to how the business actually runs.

You will own core financial operations while also helping shape how the company scales operationally. This includes improving systems, tightening processes, and partnering across the business to ensure we are making clear, data-driven decisions across both software and inventory-driven workflows.

The right person will be equally comfortable:

Building structure where it doesn’t exist yet
Working directly in the details of financial models and operational processes
Partnering cross-functionally to improve how the business runs day to day

This role sits close to the center of the business and requires someone who can balance precision, speed, and practical decision-making in a high-growth environment.

You will also support commercial contract review and negotiation workflows, working alongside external counsel to ensure agreements are structured appropriately, commercially sound, and operationally executable.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.

We unify Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

Who we are

We have the stability of a company that has been around for 40+ years and the energy of a startup that is still figuring out how to do things better every day. We move fast, we question the status quo, and we expect everyone on the team to do the same. If you are genuinely curious, have a better-than-average level of common sense, and get excited by solving real problems rather than just doing your job description — KWI is for you. We do not have a lot of bureaucracy and we do not want people who need it. What we do have is a team that shows up, figures things out, and takes pride in the work.

AI at KWI

We are serious about AI. Not as a buzzword, but as a real part of how we work. We expect every member of our team to actively use AI tools to work smarter, move faster, and do more with less. We are not looking for someone who has heard of AI. We are looking for someone who can walk us through how they use it day to day: in their current role, in how they organize their work, and in how they solve problems. Curiosity and a willingness to experiment are non-negotiable.

As the Head of Finance & Operations you excel at the below core competencies:

Financial & Operational Acumen: The ability to seamlessly connect financial strategy with day-to-day operations — from SaaS metrics and forecasting to supply chain and vendor management — ensuring smart, scalable decisions across the business.
Cross-Functional Leadership & Execution: Strong collaboration and communication skills to align stakeholders across Finance, Product, Sales, Legal, and Operations. This person should drive clarity, build systems, and execute efficiently in fast-paced, cross-functional environments.
Contract & Risk Management: Skilled at reviewing, negotiating, and operationalizing contracts — understanding legal and business implications, managing risk, and ensuring favorable terms while working closely with external counsel when needed.

Financial Operations & Control

Own core finance operations including AP/AR, cash flow management, and reconciliations
Maintain accuracy and integrity of financial reporting and close processes
Support budgeting, forecasting, and ongoing financial planning cycles
Build and refine financial reporting frameworks to improve visibility and decision-making

Operational Finance & Business Support

Partner with teams across Sales, Product, and Operations to align financial execution with business priorities
Support inventory, purchasing, and vendor-related financial workflows in a hybrid SaaS + product environment
Identify and implement improvements to operational and financial processes as the company scales
Develop and maintain key business KPIs across both SaaS and product lines

Systems, Process & Scale

Oversee financial systems and tools that support reporting, operations, and scaling efficiency
Improve internal controls and strengthen financial governance as the company grows
Drive automation and process improvements across finance and operational workflows

Commercial & Contract Support

Review and support negotiation of commercial agreements, vendor contracts, and SaaS-related terms
Work with external counsel to ensure contracts are structured properly and align with business needs
Help operationalize contract terms into scalable internal processes

Strategic Support

Provide financial insight and analysis to support leadership decision-making
Support planning around growth initiatives, investments, and operational scaling priorities

12+ years of experience in finance or operations, with at least 3 years in a SaaS or hybrid SaaS + physical goods business
Direct experience working for founder led/owned companies
A leadership style that reflects deep ownership — you're not just setting strategy; you're in the details, understanding workflows, digging into financial models, and solving problems alongside your team.
Strong grasp of finance fundamentals — budgeting, forecasting, P&L, cash flow, etc.
Deep operational experience — supply chain, fulfillment, systems, or cross-functional execution
Proven ability to lead and scale finance operations in high-growth environments
Exceptional analytical and problem-solving skills; Excel/Sheets and financial modeling fluency
Experience reviewing and negotiating contracts, including SaaS agreements, vendor terms, and NDAs
Ability to identify and escalate legal risk appropriately while managing contract processes independently
Experience with ERP, financial systems, and SaaS metrics (MRR, CAC, LTV, etc.)
Experience monetizing payments in SaaS
Strong communicator and collaborator across technical and non-technical teams

KWI

Vice President of Finance and Operations

About the Job

Requirements

Responsibilities

About the Company

KWI

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