IT Operations Specialist

About Isembard

Isembard is rebuilding industrial capacity through a connected network of factories. We bring skilled people, advanced machine tools and our own software, MasonOS, together to make precision components for aerospace, defence, energy and robotics.

The role

Isembard is hiring quickly across the UK and Europe, and every new starter needs a working laptop, the right accounts and the right access on their first day.

You will own IT hardware and day-to-day technical support for our people, working with our IT and cyber-security leads, and make sure IT works as well on a factory floor as it does in an office. It is an early-stage role, so you will see the effect of your work straight away, with occasional travel to our other sites.

• Provide hands-on IT support to colleagues across the UK and Europe during EMEA working hours.

• Own IT hardware: buying, setting up, tracking and retiring laptops, phones, peripherals and meeting-room AV.

• Run joiner, mover and leaver processes so devices, accounts and access are ready before day one and removed promptly.

• Enrol and manage devices to company standards, working with our cyber-security lead.

• Manage access and permissions across our core tools.

What you bring

• Experience in IT support or IT operations, ideally in a growing company.

• Hands-on experience with end-user devices, identity and access management, and device management.

• Organisation and follow-through: nothing falls between tickets.

• Clear communication with non-technical colleagues.

• Comfort working on site in a factory environment.

• Useful, not essential: meeting-room AV setup, supporting several sites or countries, or IT in a manufacturing environment.