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Full-Time

Director – Fraud & Abuse

Updated on 7/19/2024

WhatNot

WhatNot

501-1,000 employees

Livestream shopping platform with buyer protection

Consumer Goods

Compensation Overview

$245k - $275kAnnually

+ Equity

Expert

Seattle, WA, USA + 5 more

Category
Risk & Compliance
Legal & Compliance
Required Skills
Communications
Data Analysis
Requirements
  • 10+ years of experience in fraud prevention, risk management, or related roles, with a minimum of 5 years in a leadership capacity.
  • Bachelor's degree in computer science, information systems, business administration, or a related field. Advanced degree preferred.
  • Expert knowledge of fraud detection tools, technologies, and methodologies, with hands-on experience in implementing fraud prevention solutions in a high-volume ecommerce environment.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data sets and identify actionable insights to drive decision-making.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels of the organization.
Responsibilities
  • Develop and manage a comprehensive and balanced fraud detection, investigation, and mitigation strategy to safeguard the platform from financial loss and maintain buyer and seller trust.
  • Set goals for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks.
  • Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them.
  • Utilize data analytics and machine learning techniques to identify patterns and anomalies indicative of fraudulent behavior, and develop proactive measures to mitigate risks.
  • Identify trends and threat vectors to support fraud product, engineering, and data science automated detection and enforcement efforts.
  • Collaborate with cross-functional teams including product management, engineering, customer support, and legal to integrate fraud prevention measures into all aspects of our platform and business processes.
  • Establish key performance indicators (KPIs) and metrics to measure the effectiveness of fraud prevention efforts, and provide regular reporting and insights to senior leadership.
  • Work closely with law enforcement agencies, industry partners, and third-party vendors to investigate and prosecute cases of fraud and abuse, and recover losses where possible.
  • Conduct regular training sessions and awareness programs to educate employees, sellers, and buyers on fraud prevention best practices and promote a culture of vigilance and integrity.

This company offers a dynamic work environment that thrives on technology-driven solutions for livestream shopping, setting a standard in real-time transactional integrity. With investment backing from prominent figures like Andreessen Horowitz and YC Continuity, it provides a robust platform for career growth in e-commerce technology. Furthermore, the emphasis on seller vetting and buyer protection makes it an ethical workplace dedicated to maintaining high standards of user safety and satisfaction.

Company Stage

Series D

Total Funding

$464.7M

Headquarters

Marina del Rey, California

Founded

2019

Growth & Insights
Headcount

6 month growth

15%

1 year growth

44%

2 year growth

168%

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits