Full-Time
Director – Fraud & Abuse
Posted on 5/8/2024
Livestream shopping platform with buyer protection
Senior, Expert
Seattle, WA, USA + 5 more
- 10+ years of experience in fraud prevention, risk management, or related roles, with a minimum of 5 years in a leadership capacity.
- Bachelor's degree in computer science, information systems, business administration, or a related field. Advanced degree preferred.
- Expert knowledge of fraud detection tools, technologies, and methodologies, with hands-on experience in implementing fraud prevention solutions in a high-volume ecommerce environment.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets and identify actionable insights to drive decision-making.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels of the organization.
- Develop and manage a comprehensive and balanced fraud detection, investigation, and mitigation strategy to safeguard the platform from financial loss and maintain buyer and seller trust.
- Set goals for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks.
- Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them.
- Utilize data analytics and machine learning techniques to identify patterns and anomalies indicative of fraudulent behavior, and develop proactive measures to mitigate risks.
- Identify trends and threat vectors to support fraud product, engineering, and data science automated detection and enforcement efforts.
- Collaborate with cross-functional teams including product management, engineering, customer support, and legal to integrate fraud prevention measures into all aspects of our platform and business processes.
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of fraud prevention efforts, and provide regular reporting and insights to senior leadership.
- Work closely with law enforcement agencies, industry partners, and third-party vendors to investigate and prosecute cases of fraud and abuse, and recover losses where possible.
- Conduct regular training sessions and awareness programs to educate employees, sellers, and buyers on fraud prevention best practices and promote a culture of vigilance and integrity.
Whatnot, a leading U.S. livestream shopping platform, attracts employees by offering a dynamic work environment at the intersection of technology and commerce. By employing advanced livestreaming technologies and focusing on robust verification processes for both sellers and buyers, the company provides a secure and innovative marketplace. Backed by notable investors such as Andreessen Horowitz and YC Continuity, it nurtures a culture of growth and technological superiority, making it an appealing workplace for individuals looking to impact the digital commerce landscape.
Company Stage
Series D
Total Funding
$464.7M
Headquarters
Marina del Rey, California
Founded
2019
6 month growth
↑ 14%1 year growth
↑ 60%2 year growth
↑ 260%Benefits
Competitive base salary and stock options
Unlimited Vacation Policy and No Meeting Holidays
Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
Work From Home Support
Up to $500 monthly to spend within Whatnot App
Care benefits