Order Management & Shipping Experience Senior Manager
Trafilea
Order Management & Shipping Experience Senior Manager
Trafilea
AI-powered platform scaling women's brands
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
🚀 We build and scale our own brands.
🦾 We invest in AI and automation like few others in eCom.
📈 We test fast, grow fast, and help you do the same.
🤝 Be part of a dynamic, diverse, and talented global team.
🌍 100% Remote, USD competitive salary, paid time off, and more.
You won’t manage processes — you’ll build and optimize them at scale.
Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing
Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies
Drive delivery performance globally, optimizing speed, cost, and customer satisfaction
Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase
Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems
Design packaging & subscription experiences that elevate brand perception and retention
Build and lead a high-performance team with full ownership of results
Trafilea builds and scales category-defining consumer brands in women’s intimates, beauty, and wellness for the U.S. market, using AI, advanced analytics, and proprietary technology paired with strong marketing execution. It works by applying data-driven insights and internal tech to spot trends, create brands, and drive growth, with a remote team of marketers, technologists, and data specialists running multi-channel campaigns and ongoing optimization. Trafilea stands out by combining AI-driven insights, exclusive platform tech, and high-caliber marketing to manage and grow multiple brands across categories, rather than focusing on a single product. Its goal is to build and grow category-defining brands in women’s intimates, beauty, and wellness in the U.S., using data, technology, and marketing to change how consumers discover and buy these products.
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