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Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Dental Virtual Assistant - Insurance Verification & Scheduling

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Part-timeRemote in Philippines$5 - $6 /hrRemote

About the Job

Requirements

  • Hands-on experience independently verifying dental insurance eligibility, coverage, benefits, and patient financial responsibility.
  • Extensive experience scheduling dental appointments, managing appointment types, coordinating patients, and following dental practice scheduling guidelines.
  • Knowledge of surgical dental workflows and appropriate scheduling based on procedure requirements and practice standard operating procedures.
  • Experience using dental practice management software such as Oryx, Dentrix, Eaglesoft, or comparable systems.
  • Experience communicating with dental patients by phone, text, or other channels.
  • Previous experience supporting dental practice operations and ability to work independently with minimal supervision.
  • Clear and professional spoken and written English.
  • Relevant work experience.
  • Ability to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Availability to attend video meetings with camera on when required.
  • Reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet professional workspace.
  • Ability to work independently from 8:00 AM Pacific Time, particularly on insurance verification, and attend training beginning at 9:00 AM Pacific Time.
  • Ability to follow established scheduling standard operating procedures and administrative workflows.

Responsibilities

  • Independently verify dental insurance eligibility, active coverage, benefits, and patient financial responsibility before scheduled appointments.
  • Review plan-specific coverage details, limitations, exclusions, and other relevant insurance information.
  • Contact insurance companies or use payer portals to clarify coverage questions and resolve discrepancies.
  • Accurately document verified insurance information in the practice management system.
  • Identify missing or inconsistent insurance details and follow up before patient visits.
  • Begin insurance verification independently at 8:00 AM Pacific Time without relying on immediate assistance from the office team.
  • Review patient charts before scheduled appointments to ensure administrative information and supporting records are complete.
  • Identify missing documentation, insurance information, or appointment-related requirements.
  • Update and organize patient records in the dental practice management system.
  • Flag incomplete information or issues requiring clinical or office staff review.
  • Ensure charts are prepared accurately and on time to support efficient patient visits.
  • Strategically schedule dental appointments according to surgical workflows, scheduling guidelines, and standard operating procedures while balancing patient needs and practice productivity.
  • Manage new patient scheduling, hygiene appointments, appointment follow-ups, and scheduling overflow.
  • Coordinate scheduling adjustments with the existing treatment planner and patient coordinator to minimize scheduling gaps, errors, and conflicts.
  • Communicate professionally with patients, prioritizing text messaging and using phone calls when needed.
  • Maintain accurate scheduling documentation, provide task updates, and assist with additional dental administrative responsibilities as needed.
  • Attend Zoom or Google Meet sessions for training as needed.
  • Support accurate and timely insurance verification, pre-appointment chart reviews, strategic scheduling, reduced scheduling errors and delays, professional patient communication, and coordination with the existing treatment planner and patient coordinator.

Desired Qualifications

  • Experience with Oryx; candidates with other dental software experience may be considered if they can learn Oryx quickly.
  • Experience reviewing patient charts, identifying incomplete administrative documentation, and preparing records before dental appointments.

About the Company

Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Winning Assistants provides HIPAA-compliant virtual assistant staffing for healthcare practices by connecting US-based clients with a global pool of trained remote professionals. Clients hire full-time VAs who work in the client’s time zone and handle both administrative and clinical tasks, such as front office duties, medical billing, chart management, dictation transcription, prior authorization, EMR updates, and executive support. The company differentiates itself by combining a global talent pool with healthcare-specific HIPAA training and time-zone-aligned, full-time VAs for a broad US and Commonwealth client base. Its goal is to reduce administrative and revenue-cycle burdens for medical practices by offering scalable, reliable remote staffing that integrates with healthcare operations.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Irvine, CA
Founded
Not listed

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