Associate Account Manager @ Hilb Group

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Associate Account Manager to join our team. This position will report to our agency located in Keene or Merrimack, NH. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

Review and update client information in agency management systems as needed, i.e., phone numbers, email addresses, etc.
Review Premium Increase report for PL account managers. Assign review of policies as needed
Send final cancellation letters and/or email when policy cancels for non-payment of premium
Process Agency Bill Invoices for the PL team
Assist with updating DB escrow billed accounts when checks are made out to Hilb Group instead of the Carrier
Generate Auto ID Cards, Binders, and Evidence of Insurance
Follow-up on inspection reports
Monitor the expiration list of a team member who is on extended leave to ensure renewals are processed
Monitor premium finance company cancellation status and activity, file documents in ImageRight
Assist insureds with bill payments or billing questions when the account manager is busy or unavailable
Generate renewal and other form letters as requested by PL team
E-filing/attaching of incoming PL emails in ImageRight, as needed
Assist with processing tasks in a team member's To Do List when they are backlogged
Assist with personal lines needs for the region, as needed

Qualifications:

High school degree
Good working knowledge of the computer and the following programs: Microsoft Word, Microsoft Excel, Adobe Acrobat Pro and Microsoft Outlook
Ability to quickly learn and adapt to new technology and software
Ability to analyze work assignments and know when to ask for assistance to complete the assignments promptly
Ability to respond promptly to departmental needs and solicit feedback to improve service
Prepare professional form letters, write clearly, edit work for spelling and grammar, ability to read and interpret written information
Perform all job requirements, consistently produce quality work, complete tasks accurately and on time, prioritize and plan work assignments, use time efficiently to meet productivity standards and commitments
Take responsibility for own actions and be responsive to coaching from account managers, team leader and/or department manager
Strive to continuously pursue training and development opportunities to build knowledge and skills
Understand and follow established Hilb procedures
Understand Hilb Employee Handbook

Benefits:

Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
Generous PTO.
An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

Associate Account Manager

Hilb Group

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