Hotel Guest Services·Confirmed live in the last 24 hours·
Full-timeSantorini, GreeceIn-person
About the Job
Requirements
A minimum of 2 years of experience in Night Audit, Front Office, or a similar role is required; luxury hotel or boutique hospitality experience is preferred.
Strong knowledge of Opera property management system and relevant food and beverage systems such as MICROS or RVC.
Previous experience with cashier operations, daily reconciliations, financial controls, and resolving discrepancies.
Good knowledge of End-of-Day procedures, night audit processes, room charges, billing, and departmental closures.
Strong Excel and reporting skills, with attention to detail and accuracy.
Ability to work independently during night shifts, prioritize tasks, and remain calm when handling unexpected situations.
Confidentiality, integrity, and responsibility when handling financial and guest information.
Fluent English is required.
Professional appearance and an understanding of luxury hospitality standards.
Responsibilities
Conduct the nightly Front Office and financial audit, ensuring transactions, postings, and departmental revenues are accurate and properly recorded.
Review the Logbook and Guest Feedback and arrange relevant follow-ups, wake-up calls, and breakfast boxes for early departures.
Open and verify the cashier, check pending arrivals and traces, and ensure outstanding items are addressed.
Review room rates, billing instructions, credit limits, and next-day reservations to identify and resolve discrepancies.
Ensure all departments submit daily reports and supporting documentation before completing the End-of-Day process.
Run, review, and distribute required Opera and financial reports to appropriate recipients.
Verify departmental closures, signatures, supporting documents, and daily revenue reports, and follow up on discrepancies.
Prepare the next day's departures and update relevant information, billing instructions, and guest requirements.
Maintain accurate records and update the Logbook with outstanding matters, incidents, and priorities for the morning shift.
Respond to overnight guest requests and assist with Front Office operations when required, providing professional and discreet service.
Communicate with the Front Office, Food and Beverage, Housekeeping, and management teams to ensure operational continuity.
Provide a clear handover to the morning team, highlighting unresolved issues or required follow-ups.
Maintain strict confidentiality regarding guest information, financial data, and hotel operations.
Desired Qualifications
Greek language skills are preferred; additional languages are an asset.
Sandblu Resort is currently in search of: Night Auditor
Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.
At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.
This opportunity forms part of the launch of our upcoming exciting project, a luxury sister property & restaurant located on the Santorini Caldera. As a new addition to our portfolio, this concept will offer a distinctive expression of luxury hospitality and gastronomy, shaped by its exceptional setting and the unique character of Santorini, while providing an opportunity to contribute to the creation of a truly exceptional destination.
Conduct the nightly Front Office and financial audit, ensuring all transactions, postings, and departmental revenues are accurate and properly recorded.
Review the Logbook and Guest Feedback and ensure all relevant follow-ups, wake-up calls, and breakfast boxes for early departures are arranged.
Open and verify the cashier, check pending arrivals and traces, and ensure all outstanding items are properly addressed.
Review room rates, billing instructions, credit limits, and next day reservations to identify and resolve discrepancies.
Ensure all departments submit their daily reports and required supporting documentation before the End-of-Day process is completed.
Run, review, and distribute required Opera and financial reports to the appropriate recipients.
Verify departmental closures, signatures, supporting documents, and daily revenue reports, following up on any discrepancies.
Prepare the next day's departures and ensure all relevant information, billing instructions, and guest requirements are updated.
Maintain accurate records and update the Logbook with outstanding matters, incidents, and priorities for the morning shift.
Respond to overnight guest requests and assist with Front Office operations when required, ensuring a professional and discreet service at all times.
Communicate effectively with the Front Office, F&B, Housekeeping, and management teams to ensure operational continuity.
Ensure a clear and comprehensive handover to the morning team, highlighting any unresolved issues or required follow ups.
Maintain strict confidentiality regarding guest information, financial data, and hotel operations
Requirements
Minimum 2 years of experience in Night Audit, Front Office, or a similar role, preferably within a luxury hotel or boutique hospitality environment.
Strong knowledge of Opera PMS and relevant F&B systems such as MICROS / RVC.
Previous experience with cashier operations, daily reconciliations, financial controls, and resolving discrepancies.
Good knowledge of End-of-Day procedures, night audit processes, room charges, billing, and departmental closures.
Strong Excel and reporting skills, with excellent attention to detail and accuracy.
Ability to work independently during night shifts, prioritize tasks, and remain calm when handling unexpected situations.
High level of confidentiality, integrity, and responsibility when handling financial and guest information.
Fluent English required, Greek preferred, with additional languages considered an asset.
Professional appearance and a strong understanding of luxury hospitality standards.
Benefits
Tailored Compensation | Competitive remuneration package customized to fairly reflect your profile and expertise.
Staff Residences: Shared accommodations of up to 2 pax, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.
Meal Plan while in Santorini | Balanced and freshly prepared meals served in welcoming staff dining setting.
Exclusive Staff Privileges | Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
Pathway to Growth & Development | Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
Recognition & Rewards | Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.
Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.
If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.
RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.