Healthcare Enterprise Operations Specialist

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Healthcare Enterprise Operations Specialist to support a large healthcare client. Healthcare Enterprise Operations Specialis serves as a strategic operational resource responsible for identifying, troubleshooting, and resolving complex operational challenges across assigned healthcare accounts. This unique, hands-on role focuses on stabilizing account operations, resolving critical client concerns, improving service delivery, and ensuring consistent execution of contractual and operational requirements across healthcare facilities.

RESPONSIBILITIES:

• Partner with enterprise team to resolve operational challenges, coach field teams, improve accountability, and strengthen service delivery.
  • Travel extensively throughout the assigned healthcare portfolio, potentially up to 75%, to conduct site inspections, engage with clients, and provide direct operational support.
• Build strong relationships with healthcare clients, facility leadership, and internal stakeholders through regular site visits and direct engagement.
• Identify and resolve complex operational issues, staffing challenges, service gaps, and client escalations across healthcare accounts; develop and implement corrective action plans.
• Lead critical operational initiatives, including account transitions, new account startups, service recovery efforts, staffing stabilization, and other high-priority projects. Provide hands-on support to struggling accounts and implement sustainable solutions to improve operational performance.
• Identify and mitigate security risks: develop and implement security protocols, ongoing training, response plans and solutions to maintain contract compliance
• Monitor staffing, scheduling, service delivery metrics, invoicing, and financial performance; identify inefficiencies and implement improvements.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
• Bachelor’s degree in Criminal Justice, Business or a related field with a least three (3) years of management experience in a high -workforce environment or service industry
• Associate’s degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
• High school diploma or equivalent with a minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
• Minimum of two (2) years of account management experience driving customer solutions
• Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple branches and support departments to creatively support client's satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Ability to travel 35% to 75% of the time based on client and company’s needs

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Military veteran, law enforcement, or contract or proprietary security services experience

COMPENSATION & BENEFITS:

• Pay rate: $69,000 to $85,000 per year
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligibility for our retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
• Bonus

#LI-26

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1723369