Circadia Health

AI-powered contactless vital signs monitoring

Technical Support Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeKarachi, Karachi City, Sindh, PakistanPKR100k - PKR120k /moIn-person

About the Job

Requirements

Proficiency in spoken and written English.
Strong technical aptitude and the ability to troubleshoot software and application issues.
Prior experience in a customer support, help desk, or technical support role is preferred.
Familiarity with ticketing systems such as HubSpot or Intercom is preferred.
Experience in healthcare technology, SaaS, or related industries is a plus.

Responsibilities

Answer inbound calls and assist clients with application-related issues.
Troubleshoot account and application issues to identify root causes.
Diagnose problems and run tests within the application to verify functionality.
Submit support tickets for parts delivery requests and other necessary actions.
Document client interactions and issue resolutions accurately.
Escalate complex or unresolved issues to the appropriate internal teams.
Follow up with clients to ensure timely resolution of their concerns.

Desired Qualifications

Familiarity with ticketing systems such as HubSpot or Intercom.
Experience in healthcare technology, SaaS, or related industries.

Salary Range: 100000 to 120000 (Currency: PKR) (Pay period: per-month-salary)

We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

Key Responsibilities

Answer inbound calls and assist clients with application-related issues
Troubleshoot account and application issues to identify root causes
Diagnose problems and run tests within the application to verify functionality
Submit support tickets for parts delivery requests and other necessary actions
Document client interactions and issue resolutions accurately
Escalate complex or unresolved issues to the appropriate internal teams
Follow up with clients to ensure timely resolution of their concerns

What We're Looking For

Proficient in spoken and written English

Strong technical aptitude with the ability to troubleshoot software/application issues

Highly attentive to detail with strong problem-solving skills

Prior experience in a customer support, help desk, or technical support role preferred

Excellent communication and interpersonal skills

Ability to multitask and manage time effectively in a fast-paced environment

Preferred Skills

Familiarity with ticketing systems (HubSpot, Intercom, etc)

Experience in healthcare technology, SaaS, or related industries is a plus

If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.

Apply using this link or send resumes to [email protected]

About the Company

Circadia Health

AI-powered contactless vital signs monitoring

Circadia Health offers AI-powered, contactless patient monitoring for senior care. A bedside radar device tracks respiratory rate, heart rate, motion, and bed exits from up to eight feet away, with its data analyzed by AI to predict health events hours or days in advance; virtual nurses review the signals and provide 24/7 predictive risk alerts, integrated into electronic health records. The system is FDA-cleared (C100 for respiratory rate in 2020 and C200 for heart rate, motion, and bed exit in 2024) and is offered on a subscription basis to skilled nursing facilities and other long-term care providers. Its goal is to move healthcare from reacting to problems toward predicting and preventing deterioration, reducing preventable hospitalizations and care costs while improving senior outcomes.

Company size: 51-200
Company stage: N/A
Total funding: $100.2M
Headquarters: London, United Kingdom
Founded: 2016

Recently Posted Jobs

Explore more opportunities at Circadia Health

See more jobs