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AXA

Global insurer offering life, property, casualty

Concierge

Customer SupportConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • Completed high school education is required.
  • Experience following up on requests, managing cases, and coordinating with different departments is required.
  • Ability to use WhatsApp to handle and follow up on requests is required.
  • Ability to learn and operate institutional systems, digital platforms, and lookup tools is required.
  • Basic ability to work with databases, records, and tracking controls is required.
  • Written communication, spelling, and written communication skills are required.

Responsibilities

  • Handle and manage requests received exclusively through WhatsApp.
  • Identify users’ needs and analyze available information to determine appropriate actions.
  • Provide clear, complete, timely responses focused on resolution.
  • Follow up on requests related to hospital admissions, discharges, cutoffs, increases to insured sums, and letter conditions.
  • Consult institutional systems and tools to verify each case’s status and information.
  • Coordinate and route requests to the responsible departments when resolution depends on other parties.
  • Track escalated cases until a response or resolution is received.
  • Record and document interactions, agreements, progress, and outcomes in designated tools.
  • Prioritize requests according to urgency, impact, and committed timelines.
  • Meet service-level agreements, operational guidelines, and defined quality standards.
  • Protect confidential information and handle cases in accordance with applicable policies and procedures.

Desired Qualifications

  • Incomplete or completed university studies in Administration, Communications, economic-administrative fields, or related areas.
  • Experience serving customers or users through digital channels and written messaging.
  • Experience in healthcare services, the insurance sector, hospital customer service, or Direct Payment processes.
  • Knowledge of hospital service processes and Direct Payment.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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