C

Career TEAM

Workforce development consulting with government software

Intake Specialist

Full-TimePosted on 10/19/2026
$45k/yr+ 401(k) Match
Entry
Associate's
Metairie, LA, USA
In Person
Social & Community ServicesCommunity Outreach & Programs

About the job

Requirements
  • An Associate’s degree or higher, or an equivalent combination of education and experience.
  • Strong communication skills and knowledge of community resources.
  • Strong analytical and problem-solving skills, with the ability to make well-thought-out decisions.
  • MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems.
  • Ability to work in a variety of settings with a culturally diverse customer base and to be culturally sensitive.
  • Ability to serve as a role model to customers and motivate them toward achieving goals.
  • Ability to meet and exceed set goals and objectives.
  • Excellent interpersonal, time management, customer service, organizational, and oral and written communication skills.
  • Knowledge of the WIOA program and other workforce program requirements.
  • Ability to thrive in a fast-paced environment while maintaining flexibility, proactivity, resourcefulness, efficiency, and a high level of confidentiality.
  • Exceptional time management skills to meet deadlines and work under pressure.
  • Strong multitasking abilities and a proactive approach to tasks.
  • A valid driver’s license.
Responsibilities
  • Act as a first point of contact for participants interested in enrolling in WIOA services.
  • Share information about programs, activities, and offerings with interested participants and answer their questions.
  • Collect, respond to, and initiate tracking for applications for services submitted virtually.
  • Respond to phone and social media service inquiries.
  • Maintain current knowledge of workforce activities across the Greater Memphis area to provide accurate and responsive assistance to customers.
  • Maintain an inventory of virtual program orientation completions and match them to program applicants, updating tracking as appropriate.
  • Collect and process uploaded program information, including appropriate documentation in applicable tracking systems.
  • Respond to internal and external inquiries about application status.
  • Track and prepare monthly reports on incoming calls and customer touchpoints.
  • Prepare monthly facility access reports reflecting in-person and incoming phone calls.
  • Follow all policies, procedures, and regulations related to eligibility documentation.
  • Perform other duties and projects as needed for the success of the program.
Desired Qualifications
  • Training in Trauma-Informed Care, evidence-based practice, and/or whole-family services.
  • Bilingual or multilingual ability.

About the company

Career TEAM, LLC provides workforce development services to government and education institutions. It combines high-touch, one-on-one case management and career services with a proprietary software portal called Career EDGE to manage employment and training programs. The Career EDGE platform supports program administration, participant tracking, and service delivery, enabling staff to coordinate services and monitor outcomes for participants. The company differentiates itself by offering an integrated mix of hands-on support and software tailored to public sector and educational clients, backed by a track record of securing government and state grants (over $100 million) and collaborating with partners like ForgeNow to strengthen vocational training. Career TEAM’s goal is to reduce unemployment and poverty by closing the opportunity divide and delivering better employment outcomes through targeted workforce development solutions.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

North Haven, Connecticut

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Orange County extended Career Team for $4.185 million starting July 1, 2026.
  • Carrington College adopted Career Edge in March 2026, expanding higher-education penetration.
  • Herzing University partnered in January 2026, validating Career Edge beyond government clients.

What critics are saying

  • Orange County's July 2026 renewal depends on annual appropriations and can terminate with ten days.
  • County and state contracts dominate revenue, exposing Career Team to procurement cycles and rebids.
  • A failed Oregon modernization rollout would damage credibility across future state procurements.

What makes Career TEAM unique

  • Career Edge combines services and software, now deployed across 30 states in 2026.
  • PIRL MAGIC and configurable workflows target federal reporting pain for WIOA agencies.
  • Oregon's 2026 modernization project showcases Career Team's nationwide workflow transformation niche.

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Benefits

  • 401(k) Company Match
  • 401(k) Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account

Company News

HR TODAY
Jul 14th, 2026
Barleh Jessica Issoufou promoted to Vice President & Chief Operating Officer at WorkSource Montgomery.

Barleh Jessica Issoufou promoted to Vice President & Chief Operating Officer at WorkSource Montgomery. Montgomery County, Maryland, United States, July 2026 - WorkSource Montgomery has promoted Barleh Jessica Issoufou to the position of Vice President & Chief Operating Officer, recognizing her outstanding leadership and contributions to advancing workforce development and economic opportunity across Montgomery County. In her new role, Barleh will oversee the organization's business operations, working closely with leadership and cross-functional teams to strengthen operational excellence, enhance organizational performance, and expand innovative workforce solutions that support employers, job seekers, and the broader regional economy. Prior to this promotion, Barleh served as Deputy Director, Workforce Services at WorkSource Montgomery for over three years. In this capacity, she provided strategic direction and operational leadership for workforce development programs and business engagement initiatives, driving organizational performance through data-driven decision-making, cross-sector partnerships, and innovative employment and talent development strategies. Before joining WorkSource Montgomery, Barleh spent more than four years with Career TEAM LLC, where she most recently served as Regional Director of Operations, overseeing the implementation of strategic business plans and operational delivery for Workforce Innovation and Opportunity Act (WIOA) and Temporary Assistance for Needy Families (TANF) programs across the East Coast. Simultaneously, she also served as Executive Director, providing strategic, fiscal, and operational leadership for the District of Columbia's TANF Employment Provider program and helping expand employment opportunities for underserved communities. Earlier in her career, Barleh held leadership positions with Community Purchasing Alliance as Regional Director, where she led strategic planning and innovative purchasing initiatives supporting community organizations, and with EDSI as Program Manager, managing large-scale employment and training programs serving thousands of residents annually. She began her professional journey with the New Jersey Department of Labor & Workforce Development as a Claims Examiner, and also gained valuable community development experience through internships with Volunteers of America Delaware Valley and The Center for Family Services, as well as serving as Youth Volunteer Coordinator with the American Red Cross. Barleh holds a Master of Social Work from the University of Pennsylvania, an academic foundation that has complemented her career in workforce development, community engagement, organizational leadership, and public service. With more than fifteen years of experience spanning workforce development, operations management, public sector partnerships, community engagement, and organizational leadership, Barleh is well positioned to help lead WorkSource Montgomery through its next phase of growth and impact. WorkSource Montgomery (WSM) is the primary workforce development organization serving Montgomery County, Maryland, connecting employers, job seekers, educational institutions, and economic development partners to build a highly skilled workforce. Through innovative workforce solutions, strategic partnerships, and employer-focused programs, WSM helps strengthen regional competitiveness while creating meaningful employment opportunities and sustainable economic growth.