Pleased

Customer support software platform

Account Manager

Account ManagementUpdated on Nov 10

Full-timeTaguig, Metro Manila, Philippines₱142k - ₱157.5k /moIn-person

About the Job

Requirements

A Bachelor of Science degree in Business Administration, Marketing, Sales Management, Communications, or a related field is required.
At least 3 years of similar experience, including exposure to account management, sales, marketing, and business development, is required.
Experience handling key accounts, large enterprise clients, and high-value customers is required.
Proven experience managing the sales cycle from lead generation through closing is required.
Strong customer relationship management experience and negotiation skills are required.
Perfect English communication is required.
Startup company experience in a fast-paced environment is required.

Responsibilities

Conduct product demonstrations, assess business requirements, and close contract agreements to maximize conversion opportunities.
Identify account expansion opportunities through module cross-sells and feature add-ons.
Engage inbound prospects promptly and evaluate opportunities.
Partner with Technical, Operations, and Finance teams to develop accurate, commercially viable proposals and ensure seamless handovers.
Maintain current client and opportunity records and drive proactive follow-ups throughout the sales cycle.
Serve as the primary point of contact for key, high-value, and large enterprise accounts, cultivating long-term partnerships with decision-makers and C-suite executives.
Conduct regular business reviews to anticipate client needs, identify growth opportunities, and proactively mitigate risks.
Coordinate cross-functionally to ensure contractual obligations, project deliverables, and timelines are executed smoothly.
Address escalations promptly and partner with internal teams to deliver timely solutions and protect client satisfaction.
Manage onboarding, execution, and post-sales support across the client journey.
Conduct client check-ins and monitor satisfaction metrics to resolve issues proactively.
Identify early signs of account attrition and implement interventions to protect revenue.
Build high-trust client relationships that support contract renewals, repeat business, and referrals.
Maintain accurate, real-time records of client data, pipeline opportunities, and account activity in designated systems.
Provide management with reliable sales forecasts, strategic account plans, and critical deliverables on time.
Deliver timely customer and market insights to support executive decision-making and operational strategy.
Represent the company’s full product and solution portfolio to global account customers and executive stakeholders, articulating strategic business value and return on investment.
Develop and track annual global account plans, aligning Philippine operations with global sales and support teams.
Communicate and coordinate with extended global sales and support teams to increase penetration of company product lines and services.

Desired Qualifications

Experience using customer relationship management platforms, sales pipeline tools, and similar business systems is advantageous.

Salary Range: 142000 to 157500 (Currency: PHP) (Pay period: per-month-salary)

A. Company Profile

Philippine-based Information Technology (IT) company engaged in the research,
development, design, implementation, maintenance, enhancement, and support of innovative
software and digital technology solutions. The Company specializes in the development and
export of cloud-based software applications, Software-as-a-Service (SaaS) platforms,
managed IT services, AI- enabled business solutions, and related technology services for
clients in both domestic and international markets.

The Company mission is to provide customer service software (Saas) to clients all over the
world, develop innovative, secure, and scalable software solutions that enable businesses to
improve operational efficiency, and achieve sustainable growth through digital transformation.

The Company vision is to be a trusted global provider of innovative software development and
Information Technology services, delivering world-class cloud-based and AI-enabled solutions
that empower businesses across industries.

B. Purpose of the Role

We are seeking an experienced and proactive Account Manager to join our Philippine team. In this role, you will be the primary person for our key clients, handling inbound sales requests and inquiries and managing enterprise accounts. Your work will directly influence client satisfaction, customer success, retention and growth - helping us expand our footprints in key markets globally.

You are responsible for global partnership development and can articulate Pleased Technologies' value proposition including representing the Company comprehensive products and solution portfolio to Global account customers.

Accountable for regular communications and extended team leadership enabling global Pleased sales / support to increase the scope of Company product lines and services penetration. Facilitates communications between Global Account.

C. Role Overview

● Executive Client Representation

Position Pleased Technologies’ full portfolio to global and executive stakeholders, clearly articulating strategic business value and ROI.

● Cross functional collaboration

Partner with Product Managers, sales leadership and regional teams to drive account growth and build consensus across markets.

● Account strategy and execution

Develop and track the annual Global account plan, aligning local (PH) operations with global sales and support teams.

● Leadership and Mentoring

Serve as an executive role model, fostering stakeholder relationships and mentoring peers across the commercial team.

D. Key Responsibilities

1. Inbound Management

1.1. Conduct demos, assess business requirements and close contract agreements to maximize conversion opportunities.
1.2. Identify account expansion opportunities through module cross-sells and feature add-ons to drive expansion.
1.3. Promptly engage inbound prospects and evaluate opportunities.
1.4. Partner with Technical, Operations and Finance teams to deliver accurate, commercially viable proposals and seamless handovers.
1.5. Maintain up-to-date client and opportunity records while driving proactive follow-ups across teh sales cycle.

2. Key account Management

2.1. Serve as the primary point of contact for key, high & large value accounts, cultivating long term partnerships with decision makers or C-suite executives.
2.2. Conduct regular business reviews to anticipate client needs, identify growth opportunities and proactively mitigate risks.
2.3. Coordinate cross-functionality to ensure all contractual obligations, project deliverables and timeless are executed smoothly and perfectly.
2.4. Address escalations with speed and accountability, partnering with internal teams to deliver timely solutions and protect clients satisfaction.

3. Customer Success and Retention

3.1. Manage seamless onboarding, execution and post-sales support across the client journey.
3.2. Conduct check-ins and monitor satisfaction metrics to proactively resolve issues before they escalate.
3.3. Identify early indications of account attrition and deploy intervention to protect revenue.
3.4. Cultivate high-trust client relationship that drive contract renewals, repeat business and referral opportunities.

4. Data Integrity and Governance

4.1. Maintain accurate, real-time records of client data, pipeline opportunities, and account activity in designated systems.
4.2. Provide Pleased Management with reliable sales forecasts, strategic account plans and critical deliverables within timelines.
4.3. Deliver timely customer and market insights to support Pleased executive decision -making and operational strategy.

E. QUALIFICATIONS

● BS in Business Administration, Marketing, Sales Management, Communications or related field.

● Minimum of 3 years of similar experience, including exposure in account management, sales, marketing, and business development.
● Experience in handling key accounts, large enterprise clients, high-value customers.
● Proven experience in managing sales cycle from lead generation to closing.
● Strong CRM experience and negotiation skills.
● Experience in using CRM platform, sales pipeline tools and other similar business systems is an advantage.
● Perfect English communication.
● Commercially-oriented, logical, fast with strong business sense and good problem solving skills.
● Startup company experience and fast-paced environment.

F. COMPETENCIES

● Client and Relationship Management
● Commercial language acumen
● Communication and negotiation
● Customer focus
● Collaboration and partnership
● Analytical skills and problem solving

About the Company

Pleased

Customer support software platform

Pleased is a software company providing multichannel customer-service tools. The company offers help-desk ticketing, live chat, knowledge bases, workflow automation, assignments, analytics, and customer context. It serves growing businesses and support teams managing customer conversations across channels. Its operating model centers on a subscription platform designed for quick setup and progressively more sophisticated support operations. Teams work across product, engineering, design, support operations, sales, marketing, and customer success. The business combines technical knowledge, practical execution, and ongoing support across the markets it serves.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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