Digital Transformation Analyst

A LEADING GLOBAL INDEPENDENT BROKER

Howden is a leading global insurance intermediary group, built on employee ownership. Founded in 1994, it delivers insurance, reinsurance and underwriting services for clients ranging from private individuals to the world's largest multinationals.

The Group operates in 57 countries across Europe, the USA and Latin America, the Middle East, Asia Pacific and Africa, with 25,000 people managing over $54 billion in premiums for clients.

Further information is available at www.howdengroup.com and www.howdengroupholdings.com.

JOB OVERVIEW:

The Digital Transformation Analyst will support the identification, development and implementation of practical AI and automation solutions across Howden Hong Kong, with an initial focus on improving operational processes and efficiency.

Working closely with Operations and other business functions, the role will help identify opportunities to streamline workflows, develop AI-enabled solutions and agents, and support the adoption of Microsoft digital tools. The role will also collaborate with relevant regional and Group Transformation teams where specialist expertise or wider alignment is required.

YOUR ROLE AND RESPONSIBILITIES:

• Identify manual, repetitive or inefficient business processes and recommend opportunities for simplification, automation and AI enablement.
• Work with Operations and other business teams to understand requirements and translate them into practical digital, automation and AI solutions.
• Design, develop and test workflows and solutions using Microsoft Power Platform and AI tools, including Power Automate, Power Apps and Copilot Studio where appropriate.
• Support the development of AI agents and other AI-enabled solutions to improve productivity, operational efficiency and user experience.
• Develop prototypes and proof-of-concepts, conduct testing, gather user feedback and support solutions through implementation.
• Monitor implemented solutions, evaluate their effectiveness and identify opportunities for continuous improvement and broader application across the business.
• Promote adoption and build local digital capability by delivering practical training, demonstrations and guidance to colleagues on AI and automation tools, including Power Automate, Copilot and other relevant Microsoft technologies.
• Collaborate with local, regional and Group Technology/Transformation teams where specialist expertise, integration or wider alignment is required, while supporting the responsible use of AI and automation with appropriate consideration for data privacy, information security, access controls and governance.

OUR IDEAL CANDIDATE WILL BE:

• Bachelor's degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Engineering or a related discipline.
• 2–3 years of relevant experience in digital transformation, process automation, AI or technology-related projects. Fresh Fresh graduates with relevant internship experience will also be considered.
• Strong interest in AI, Generative AI, AI agents and business process automation, with a desire to apply technology to solve practical business problems.
• Hands-on exposure to Microsoft Power Platform and AI tools, such as Power Automate, Power Apps, Copilot or Copilot Studio, through work experience, internships, academic projects or personal projects would be an advantage.
• Exposure to Python, APIs, data analytics or other automation technologies would be an advantage, but is not essential.
• Strong analytical and problem-solving skills, with the ability to understand business processes and identify opportunities for simplification and automation.
• Curious, proactive and comfortable experimenting with emerging technologies and learning new tools.
• Good interpersonal and communication skills, with the ability to work collaboratively with business and technical stakeholders.
• Good command of spoken and written English and Chinese. Native-level Cantonese proficiency is required.

Yes, we offer all the usual rewards and benefits – including hybrid working, free beverage in workplace, competitive compensation, birthday leave, employee stock options and more – but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Howden starts with people – a culture driving force in our work, pushing us to create a company we’re proud of. One that leverages the power of insurance to shape a better future, for our clients and our communities.

Our culture:

People first

We have seen time and again that when we give our teams the space to perform and the support to grow, our clients reap the rewards.

Diversity & Inclusion

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Finding the most talented and entrepreneurial people to join Howden has been and will continue to be key. If you are interested in the above role, please send your Curriculum Vitae with full career details, availability, current and expected salary to us.

(Data collected will be used for recruitment purpose only.)