EXL

Analyzes business data and runs outsourced operations

Lead Assistant Manager-Coding Auditor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

Graduate in Life science, preferred
Experience: 8 to 10 years of experience with HCC Risk Adjustment
Team Handling Experience: With team size of 20 to 30 users
CRC / CPC / CCS / COC certification – Any one Mandatory
Working Hours: 8 hours
Basic Knowledge in MS Office

Responsibilities

Update and maintain SOPs, ensuring proper version control and standardization of all process documents
Monitor and maintain key metrics including KRA updates, KAT reports, calibration data, and team performance dashboards
Track and analyze production, quality, attendance, and downtime reports on a daily and monthly basis
Conduct one-on-one sessions, identify training needs for low performers, and collaborate with training teams for improvement plans
Lead weekly bottom performer reviews and ensure continuous feedback and development of team members
Ensure timely response to internal and client communications (within 24-hour TAT) and meet all committed deliverables
Drive team engagement, resolve process/people-related issues with supervisors, and identify automation and innovation opportunities for process enhancement
Process SOP updation and maintenance
Monitoring the version control of process documents
Final review on Internal and Client feedback analysis and rebuttals
Updating KRA Metrics
Maintaining reports for KAT and Calibration for Team
Tracking Team Reports – Production, Quality and Attendance (Daily/Monthly)
Downtime Tracker Maintenance (Daily / Monthly)
Conducting one on one with Team members
Identifying the training need for bottom performers and sharing the TNI with Training team
Weekly Bottom Performer review with Team and Supervisor
Addressing Internal/client emails with 24hrs.TAT
Making sure to meet the Internal/Client committed monthly deliverables.
Team engagement activities – Initiating and conducting
Addressing any issues/challenges (Process or People) with supervisor as priority.
Identifying Automation opportunities for process enhancement.
Idea generation campaign and implementation with support of manager for productivity and quality improvement.
ATA Sampling for SME/QC’s.

Desired Qualifications

HCC coding experience
Strong Knowledge of ICD-10 CM and HCC coding guidelines
Previously clinical background preferred but not mandate
Strong personal and professional ethics
Excellent communication skills both written and verbal

Update and maintain SOPs, ensuring proper version control and standardization of all process documents.
Monitor and maintain key metrics including KRA updates, KAT reports, calibration data, and team performance dashboards.
Track and analyze production, quality, attendance, and downtime reports on a daily and monthly basis.
Conduct one-on-one sessions, identify training needs for low performers, and collaborate with training teams for improvement plans.
Lead weekly bottom performer reviews and ensure continuous feedback and development of team members.
Ensure timely response to internal and client communications (within 24-hour TAT) and meet all committed deliverables.
Drive team engagement, resolve process/people-related issues with supervisors, and identify automation and innovation opportunities for process enhancement.

Qualifications:

Graduate in Life science, preferred
Experience: 8 to 10 years of experience with HCC Risk Adjustment
Team Handling Experience: With team size of 20 to 30 users
CRC / CPC / CCS / COC certification – Any one Mandatory

Additional Skills:

HCC coding experience
Strong Knowledge of ICD-10 CM and HCC coding guidelines
Previously clinical background preferred but not mandate
Strong personal and professional ethics
Excellent communication skills both written and verbal
Working Hours:

8 hours

Skills and abilities:

Basic Knowledge in MS office

Strong Personal and Professional ethics.

Key Functions and Responsibilities:

Process SOP updation and maintenance
Monitoring the version control of process documents.
Final review on Internal and Client feedback analysis and rebuttals
Updating KRA Metrics
Maintaining reports for KAT and Calibration for Team
Tracking Team Reports – Production, Quality and Attendance (Daily/Monthly)
Downtime Tracker Maintenance (Daily / Monthly)
Conducting one on one with Team members
Identifying the training need for bottom performers and sharing the TNI with Training team
Weekly Bottom Performer review with Team and Supervisor
Addressing Internal/client emails with 24hrs.TAT
Making sure to meet the Internal/Client committed monthly deliverables.
Team engagement activities – Initiating and conducting
Addressing any issues/challenges (Process or People) with supervisor as priority.
Identifying Automation opportunities for process enhancement.
Idea generation campaign and implementation with support of manager for productivity and quality improvement.
ATA Sampling for SME/QC’s.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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